Main area: Urology Outpatient Department
Grade: Band 2
Contract: Permanent
Hours: Part time - 19.5 hours per week (Monday, Tuesday, and Friday - hours on these days can be discussed)
Job ref: 264-6953690-SUR
Employer: Kettering General Hospital NHS Foundation Trust
Employer type: NHS
Site: Kettering General Hospital
Town: Kettering
Salary: £23,615 pro rata
Salary period: Yearly
Closing: 05/03/2025 23:59
Job overview
We are looking to appoint an outstanding individual with great interpersonal skills and a commitment to customer service to work in our Urology Outpatient Department Reception and Administrative Services.
Are you a warm, friendly, and approachable person who understands the impact of what you do?
You will need to be able to work in a calm, logical, and methodical way but also be able to multi-task whilst dealing with frequent interruptions. You must possess effective interpersonal skills and be empathetic to both patients and colleagues.
You should have proven customer care skills or worked in a customer care focused environment. Previous experience in a healthcare setting would be an advantage.
Main duties of the job
* Meet and greet patients and visitors to the Hospital and deal with enquiries in an efficient, polite, and courteous manner.
* Ensure later additions to clinic are included, sourcing missing notes where appropriate using the case-note tracking system.
* Be responsible for the maintenance of the clinics; attendance, capturing of the 18-week pathway codes, and discharging patients.
* Communicate with the patient regarding demographics and other personal details to ensure that the patient administration system and case note documentation is immediately updated.
* Work closely with the nursing staff, announcing visitors and patients to staff and informing patients regarding any clinic delays.
* Answer telephone queries, take messages directly where appropriate, and provide assistance directing visitors to the appropriate locations.
* Book outpatient follow-up appointments as required by the clinician ensuring that clinic capacity is adhered to.
* Participate in training/induction of new staff.
Person specification
Qualifications
* Good general education to include GCSEs above grade C in Maths and English or equivalent qualification.
Knowledge & Experience
* Experience of working in a busy department.
* At least one year's experience in a hospital setting.
* Experience of working in an outpatient/clinic setting.
* Knowledge/experience of the everyday running of clinics.
* Knowledge of Urology Conditions.
Skills
* Able to prioritise workload effectively.
* Work independently and use own initiative in a safe manner.
* Experience of working with Clinicians to implement change and service improvement.
* Able to work at a fast pace.
* Ability to multitask.
* Able to use Medway, has telephone skills, and EDMS experience.
* Highly developed organisational skills.
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