Red Coat, Customer Service Agent - LHR in London, United Kingdom
How you'll help us Keep Climbing (overview & key responsibilities)
Vision: Serve as a key liaison with a variety of different parties and deliver world-class service to all our customers.
Mission: Co-coordinate a SAFE, on-time aircraft turnaround process and uphold the Delta customer experience to its highest possible standards.
As a Red Coat Customer Service Agent (CSA), you play a vital role in ensuring our customers experience smooth and enjoyable air travel. As part of the ground crew, you’ll work in a dynamic team environment focused on delivering exceptional service. This role involves a wide range of responsibilities, including:
1. Ticket sales, overseeing check-in and gate operations.
2. Handling connecting and re-routed flights, assisting with baggage services.
3. Managing the overall turnaround of flights.
4. Monitoring the activities of business partners to ensure safety and security compliance.
5. Completing and forwarding statistics, reports, and compliance resolution responses.
6. Maintaining clear communication and coordination with leadership, peers, and stakeholders.
What you need to succeed (minimum qualifications)
1. Must be at least 18 years of age.
2. Minimum of 1 year of experience in an airport above-wing position (i.e., Ticket/Gate Agent, Customer Service Agent).
3. Must have authorization to live and work in the United Kingdom at the time of applying to this position.
4. Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
5. Possess basic computer skills and be proficient in Microsoft Office applications.
6. Must be able to balance multiple priorities within established time constraints.
7. Must have strong listening and communication skills to identify customer needs and to provide directions appropriately.
8. Able to read, write, and comprehend detailed job instructions.
9. Consistently makes safety and security, of self and others, the priority.
10. Demonstrate that privacy is a priority when handling personal data.
11. Resumes must be submitted in English.
12. Embrace diverse people, thinking, and styles.
13. (If transferring internally) Must be performing satisfactorily in present position.
14. Candidates must possess the required work permits or visas to be eligible to work in the United Kingdom at the time of submitting their application.
What will give you a competitive edge (preferred qualifications)
1. 6 months of Airport Customer Service (ACS) experience in operations and customer service.
2. Knowledge of Delta systems and/or other relevant airport technology systems.
3. College degree in airport operations or airline industry-related.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
1. Competitive salary, industry-leading profit-sharing program, and performance incentives.
2. Holistic Wellbeing programs to support physical, emotional, social, and financial health.
3. Domestic and International space-available flight privileges for employees and eligible family members.
4. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
5. Recognition rewards and awards through the platform Unstoppable Together.
6. Business Resource Groups were created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
7. Access to over 500 discounts, specialty savings, and voluntary benefits through Delta Perks.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.
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