Technical Delivery Manager
Date: Feb 7, 2025
Company: BT Group
Internal Closing Date: 17/1/25
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Why this job matters
The purpose of this Technical Delivery role is to lead the delivery and implementation of converged core initiatives, be they infrastructure rollout, service capability, network realisation and optimisation or best practice policy and procedures. Reporting to the Senior Manager for Delivery within Converged Core, the Technical Delivery Specialist role will be working with both internal and external resources across key areas of the business to deliver complex solutions that by their nature are a challenge to all involved, be that technically, financially or politically.
What I’ll be doing – your accountabilities
* Accountable for implementing a project management approach to defect management within complex deliveries and major programmes, ensuring routes to deployment are kept clear and momentum is maintained.
* Manage the day to day running of the defect management lifecycle, driving defects and the associated Problem Records to a timely conclusion.
* Build and maintain programme defect reporting.
* Ensure all defects reported are recorded via Jira.
* Ensure all defects are assigned to the most appropriate individuals for resolution.
* Carry out continual Root Cause Analysis reviews, taking necessary action to ensure problems have been mitigated/resolved efficiently and professionally.
* Work alongside the product managers, test leads and systems teams to ensure the most appropriate routes to resolution are being deployed.
* Work alongside the scrum leads to ensure an Agile approach to the delivery of problem solutions is being adhered to.
* Liaise with internal and external stakeholders to offer appropriate reassurance and insight into ongoing defects and the associated implementation stages.
* Act as the key escalation and point of accountability for all defects that could impact the programme.
* Produce in-depth analysis that will highlight current trends as well as alert of potential future impacts and possible avoidance strategies.
* Track ongoing defects and the associated mitigations as well as tracking the levels of success or failure of defect solutions already deployed.
* Build and maintain strong and effective relationships across matrixed teams to drive a long-term culture of defect management as part of the fabric of what we do.
* Drive and deliver defect management transformation across programme delivery for Fixed Networks, setting the gold standard for defect resolution within the technical delivery space.
Skills required for the job
* Kindness and compassion.
* Unceasing curiosity as to ‘why’.
* Finds great joy in problem solving.
* Ability to innovate to resolve complex challenges.
* Tenacity and resilience to drive resolutions.
* Ability to find clear line of sight through significant noise.
* Process creation and setting into BAU.
* Excellent communication and stakeholder management at all levels.
* High degree of business and commercial acumen.
* Strong leadership capability with an ability to lead and motivate high performing teams.
* Significant experience of leading and delivering complex projects with challenging timeframes.
* Certification.
Experience you would be expected to have
* Experience of working within high profile, critical and complex project deliveries.
* Evidence of complex decision making and problem solving.
* Understanding of complex time/cost/quality trade-offs.
* Robust communication style.
* Evidence of senior stakeholder management.
* Understanding of the types of questions seniors will ask.
* Understanding of what strong root cause analysis is.
* Active Issue and Risk Management through the application of local and business wide risk management strategies.
* Experience of working with full independence/autonomy.
* Experience of working within diverse environments.
* Track record of embedding positive team cultures.
* Proven experience of managing matrixed teams both on-shore and off-shore in a multi-vendor environment.
* Proven experience of working with high performing teams and leading them to resounding success.
* Experienced practitioner of one or more formal Project Management methodologies.
* Experience of working in an Agile environment.
Preferred
* AGILE
* PRINCE
* APM
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
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