About us
Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.
Role overview
You will be part of one of our Consumer Adviser teams, delivering advice on consumer law and energy supply issues to clients. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via telephone, email and webchat.
We also deliver the Welsh language Consumer Service Helpline. Therefore, we are actively recruiting Welsh-speaking advisers. Fluent Welsh speakers will receive an additional £2,000 per annum once they have passed their probation period.
For more information about the role, please read our job description which is available on our website cacv.org.uk
Important information
Consumer advisers are required to complete classroom-based training during the first four weeks of their employment. This training includes end-of-unit assessments followed by final written and telephone-based assessments. Employment is conditional upon passing all assessments.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .