Our ideal Facilities Helpdesk Administrator will need to have:
* Good communication skills and numerology skills.
* Good organisation skills when dealing with a busy inbox and high influx of jobs.
* Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.
* Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.
* Computer literate with knowledge of Word/Excel and other Microsoft packages.
* Client Facing skills including good customer service over the phone and via email.
* Facilities Management knowledge or experience in a similar environment.
* Good attention to detail.
* Experience in raising purchase orders.
* Understanding of Health & Safety Legislation and compliance requirements.
* Ambitious with good work ethic and is open to learning new skills.
* Some knowledge or experience of working with CAFM systems.
* Experience in coordinating specialist sub-contractor and engineering visits.
* Additional Requirements:
* Support Engineers and Contract Managers in day-to-day requirements.
* Raising of purchase orders for material goods and subcontractor works.
* To liaise with the client team on a regular basis to ensure a proactive support of their requirements.
* To liaise with the rest of the Helpdesk Team and support where required.
* To monitor the progress of reactive callout...