Are you ready to live your future? Do you want to be part of building a greener, healthier, and stronger North West? Come and join us With a range of award-winning roles on offer, you’re sure to find your perfect career here at United Utilities. We’ll provide you with industry-leading skills and the experience you need to succeed in your chosen field. Life as a United Utilities Apprentice Our apprentices are well looked after, with a generous salary, 26 days of leave (excluding bank holidays), a £500 contribution towards learning to drive, and many more benefits. You’ll have a dedicated mentor and manager to support you every step of the way. All we ask is that you’re willing to learn, work well as part of a team, and manage your time and workload effectively. Start living your future, today As an Apprentice Customer Advisor Advanced, you’ll learn how to: provide excellent customer service to our customers, including diagnosing and resolving customer issues to their total satisfaction deal with customer queries quickly and efficiently through to resolution escalate cases for support as required ensure systems notes and records are updated in line with regulatory requirements A bit more about the role Your apprenticeship will last 18 months, and successful apprentices will achieve a Customer Service Practitioner, Level: 2, endorsed by the Institute for Apprenticeships. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. The work you do is vital for our business. You'll be dealing with customers queries quickly, efficiently and through to resolution ensuring that they are completely satisfied with how we have dealt with their query. You'll also be involved in: Speaking with and helping our customers with their queries or problems Accurately recording and processing a variety of customer enquires Diagnosing customer issues and investigating and interpreting data held on several different systems Managing customer expectations as well as setting and agreeing timescales for actions to be performed Promoting United Utilities products and services Gain and insight into various departments and teams within our customer service teams. What we’re looking for: We’re looking for someone keen to gain hands-on experience, develop practical skills, and achieve the standards needed to succeed in this role. You’ll need to have: 2 GCSEs or equivalent, grades A-C or grades 9-4 in Maths and English Why choose us to kickstart your career? Secure your future - Every apprentice is guaranteed a permanent position at the end of their scheme A springboard to your career - You’ll receive structured training, a dedicated mentor, and high-quality learning to help shape your career Inspire the next generation - You’ll have the chance to represent United Utilities at key events across the region, engaging with young people to bring careers in the water industry to life Reward and benefits - There are lots of perks, including a starting salary of £19,000, which will increase each year based on performance Be part of the UU family - You’ll have the chance to network, bond, and learn from your colleagues and fellow apprentices Additional Information During your apprenticeship, you may need to travel to your place of study. If you’re from outside the area, accommodation will be provided by United Utilities during this period (excluding weekends). Please consider travel requirements and staying away from home if applicable. As long as you meet all necessary standards and behaviour criteria throughout the programme. We need fantastic people to help us deliver a great service to the public. We are committed to reaching and recruiting from every community, supporting our employees to achieve their full potential, and ensuring everyone feels valued and included, regardless of gender, age, race, disability, sexual orientation, or social background. Important Notes If you are offered a job with us, a number of pre-employment checks will need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory report from the Disclosure Scotland/ the Disclosure and Barring Service. Please only apply for one apprenticeship; as part of the assessment process you will be asked to detail why you have applied for the apprenticeship vacancy. Please note that we are unable to offer Visa sponsorship for this role.