Do you have experience working as a Customer Service Manager? If so, this position could be perfect for you! Our client is a Automotive Manufacturer who are looking for a Customer Service Manager to head up a small team of advisors.
Customer Service Manager
Permanent
Dependant on experience
Essex
Customer Service Manager
Job Description
To monitor and maintain customer care standards across the customer base
Pro-actively manage the customer service function
Ensure that major customers receive the highest quality service possible.
To monitor team performance within the department and raise standards where required
Completion of monthly reports, including customer delivery performance etcCustomer Service Manager
Essential Experience/Skills/Qualifications
Management of a customer Service department
Departmental KPI monitoring
TS16949 Process map management
People management experience
Manufacturing/engineering experienceIf you feel you’re a good fit for this position, please click ‘apply