Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
To become an integral part of the PowerGen Technical Support team. Providing Technical Support across all aspects of the Rolls Royce Solutions power generation products and balance of plant associated with the complete power generation systems, from initial conception through to end of life of the products. With responsibility for the day-to-day Technical Support of the Sales solutions, aftersales and parts enquiries raised both internally and externally.
Some Technical Support of the wider PowerGen Business unit may be required from time to time to cover annual leave, absence and periods of high demand. Primary product range will be Diesel, Gas power generation, mtu KPP and Battery energy Storage Systems, with a willingness to work towards emerging product knowledge.
Ensure first class customer liaison including fulfilment of all reasonable Technical Support requests.
Responsible for providing technical support in the first instance for Sales Solutions, aftersales support and our end user's and customer base on the Rolls Royce Solutions product range, including but not limited to, electrical, mechanical and controls. for the UK, Ireland and overseas territories (where applicable).
Maintain project technical files (Drawings, wiring diagrams, O&M's etc) - electronic and/or hard copy.
Designing, building, testing and commissioning control circuits as required to compliment the Rolls Royce product portfolio.
Support and provide input to the development and review of Work Instructions, Processes and the Spare parts database within the PowerGen Business Unit.
Write Method Statements and support the writing of Risk Assessments for all areas of the PowerGen BU.
Visit our Integrators and customers alike from time to time, building upon our long term relationships.
When required to do so, attend customer witness testing to ensure specification compliance and customer satisfaction.
Lead development of new technical solutions to support the PowerGen team.
Continual improvement of technical competence to support the aftersales of all products.
Ability to support the PowerGen Business Unit service team with technical support, this may require occasional site visits.
The applicant must have both mechanical and electrical experience in order to effectively deliver the support required by the aftersales and service teams. The successful applicant will be required to travel within the UK & ROI as required and may on occasion be additionally required to spend time overseas including product training in Germany. The Technical Support Engineer role is office based however it is expected that some travel is part of the role. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided were necessary for Rolls Royce Solutions programs and software including but not limited to, SAP, C4S, CCC, MTU Go Care, MTU Business Portal & Warranty System.
Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder.
Language - Must be fluent in both written and spoken English.
Must have strong background in high level data analysis and end to end processes.
Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience.
GCSE English and Maths or equivalent.
Type of Contract
Keywords: Technical Support Engineer, Location: East Grinstead, ENG - RH19 1EE