What's involved with this role:
Temporary Switchboard Operator
Job Ref: N Wales BL 365862
Pay Rate: £15.70 per hour PAYE
Hours per week: 37 Monday - Friday, shift work
Role Length: This opening assignment is for 12 months
City: ST ASAPH
NPPV Level 2 Full – Valid for 3 years
NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
Shifts - 4 on 4 off - working till 10pm
Must be Level 4/5 Welsh
Your role is to provide an efficient and effective switchboard service on behalf of the Police.
Key Responsibilities:
Provide a quality customer service to all members of the public.
Answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at the first point of contact.
Operate the switchboard fault reporting system in accordance with procedure and notify the supervisor if any action is necessary.
Support the Control Room Operations as and when required e.g. Major Incident situations.
Receive and transmit data and message/data e.g. email and utilise Force Systems to resolve queries.
Be aware of Force policies on Equal Opportunities, Ground Rules, Health & Safety and Data Protection and to comply with the legislation and the standards of good practice.
Any other duties as directed by a Supervisory Officer commensurate with the post and salary grading.
As a secure Force Communications Centre (FCC), with no public access except by appointment, there is limited contact with the general public. However, there will be a requirement to cover reception duties
Key requirements:
NVQ level 2, or equivalent level of qualification, or an equivalent amount of proven relevant experience.
Good communication skills together with the ability to work well in a team environment or on their own initiative.
Ability to communicate fluently through the medium of Welsh and English.
The use of IT to a standard level together with knowledge of Microsoft packages.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: N Wales BL 365862
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.