Infrastructure Analyst
Location: Liverpool or Manchester/Hybrid
Salary: £45K + Great Benefits
An Infrastructure Analyst is required for an established legal firm with offices in both Liverpool and Manchester. The successful candidate will report to the Infrastructure Service Delivery Manager and will be part of the technical infrastructure team, working with the latest technologies, including Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms. The candidate will closely align with the enterprise architect, project management office, and service desk teams.
Key Responsibilities:
1. Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure across UK and International Offices.
2. Support Project Managers by providing technical guidance to ensure smooth implementation of Services and Products into the Architecture through the Project lifecycle from RFP to BAU Support.
3. Act as a point of escalation for Infrastructure Analysts, assisting in identifying, troubleshooting, and resolving complex issues.
4. Embrace change as defined by the IT Project Roadmap.
5. Create and maintain systems design and configuration documentation, including test plans and recovery methods for all systems.
6. Stay updated on infrastructure and security trends and developments.
Essential Qualifications:
1. A strong understanding of VMware management and maintenance.
2. A strong understanding of Microsoft Azure, including Entra and application configuration.
3. A strong understanding of Microsoft Server technologies and associated services, including Server 2016, 2019, and 2022.
4. A good level of networking knowledge, including troubleshooting and routing, with basic switch configuration knowledge desirable.
5. An understanding of Disaster Recovery and High Availability technologies.
6. Experience with Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies.
7. Knowledge of Windows file services, including DFSR.
8. A strong understanding of applications, HA technologies, and how to ensure applications are highly available for BC/DR purposes.
9. Experience with server back-end configuration.
10. Familiarity with monitoring technologies, including tools such as SolarWinds, SNMP, and MIB sets for service monitoring.
11. Understanding of telephony and phone systems, including SIP trunking and routing.
12. Experience in change management and problem management.
13. A strong analytical focus on troubleshooting, time, and task management.
Desirable Qualifications:
1. ITIL v3 Foundation.
2. Microsoft Certified: AZ-900, AZ-104, AZ-700.
3. Office 365 - Exchange Online/Teams/Intune.
4. Experience with Microsoft Single Sign-On (Native Azure/SAML) and Multi-Factor Authentication.
5. Experience in deploying and managing Azure virtual machines.
6. Familiarity with Mimecast and VMWare VSAN.
7. Knowledge of Datacentre Technologies, including power and cooling for an efficient and green datacentre footprint.
8. An interest in Cyber/Information security, iManage10, Cloud, and Share.
9. Experience with Remote Desktop Services.
10. Prior experience with FortiGate firewalls.
11. Familiarity with Aderant and BigHand.
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