Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Operations Supervisor (site) to join our team. You'll be on a permanent, full time basis, working 36 hours per week.
The Benefits
- Salary from £26,119, depending on skills, experience and location
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
This is a great opportunity for for a people focused leader to be part of the Stonehenge team, with a particular focus on delivering great experiences to all of our visitors. You will be supporting, motivating and coaching the site operations staff working at Stonehenge. Passionate about the delivery of a truly world class visitor experience you will co-ordinate the day-to-day operations with attention to detail on site presentation and a smooth visitor journey.
We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.
You will ensure the smooth running of our visitor experience at Stonehenge by supporting our team of Visitor Assistants as well as the needs of our diverse range of visitors. You will also work closely with the Deputy Operations Manager - Site to ensure that our site services and presentations remains at high world class standards.
To be considered as a Operations Supervisor (Site), you'll need:
- Excellent Customer Service skills and knowledge of what constitutes world leading Visitor Experience
- Experience taking a leading role in a team
- Exceptional organisational skills
- A dynamic problem solving attitude
- Awareness of key H&S responsibilities
Interviews will be held on the week commencing 24th February
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Julia Richardson, on Julia.Richardson@english-heritage.org.uk. No agencies please.
Find out more about us and what we do: You can also meet some of our people and hear about why they enjoy working with us:
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.