Contract Type: 6 months fixed term contract
Hours: 17 hours per week, with opportunity for overtime. This role is over Mondays to Saturdays.
Please note, if successful in this role, your contractual job title will be Customer Services Consultant.
What to expect
As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services.
You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.
This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet.
What you’ll need to succeed
* Have previous customer service and cash handling experience.
* Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services.
* Be a great team player who understands and respects everybody’s contribution to our success.
* Understand what outstanding customer service looks, feels, and sounds like.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
* 25 days annual leave that increases with tenure
* Generous pension contribution
* Access to Benenden Healthcare
* Life assurance
* Income protection after 12 months service
* Full support from our employee assistance programme and access to our employee benefits platform
* Ever-evolving learning and development opportunities
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Job Types: Full-time, Part-time, Temporary
Contract length: 6 months
Pay: £15.07 per hour
Expected hours: 17 per week
Work Location: In person
Reference ID: 17885
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