Our client is one of Londons leading shippers of furniture and personal effects to worldwide destinations. They are a young, vibrant company seeking a dynamic, self-motivated, and articulate individual to play a key role in their continued growth.
They are now looking for a Sales Consultant to join their busy team based in NW London.
In this role, you will engage with inbound enquiries, follow a consultative sales process, and convert leads into sales by delivering tailored solutions to customers.
Experience within the Removals industry is highly beneficial, but strong sales experience is essential.
This is a fantastic opportunity to join a growing company and take your sales career to the next level in a dynamic and rewarding environment.
Key Responsibilities:
Respond to customer enquiries in a timely and professional manner.
Use consultative questioning to understand customer needs and build compelling sales propositions.
Clearly communicate service offerings and set accurate expectations.
Build strong relationships with potential customers through active listening and trust-building.
Prepare accurate cost estimates, obtaining rates from agents and suppliers.
Proactively manage the sales pipeline and follow up on quotes.
Overcome objections using proven sales techniques to turn challenges into opportunities.
Confidently ask for the business once the sales process is complete.
Liaise with customers regarding operational matters, ensuring a seamless handover to the Move Coordinator.
Work efficiently in a fast-paced environment, juggling multiple tasks effectively.
Assist customers with any service-related issues, using problem-solving skills to find solutions.
Keep management informed of any issues that may impact company performance.
Adhere to company policies and maintain a high level of professionalism.
Skills & Experience Required:
Strong sales focus with excellent communication skills.
Ability to ask the right questions and actively listen to customer needs.
Understanding of logistics processes (preferred but not essential).
Strong numerical and analytical skills for accurate cost calculations.
Ability to manage multiple job files and work efficiently under pressure.
Experience in sales, with proven ability to close deals.
Negotiation skills and ability to overcome objections.
Proficiency in Microsoft Office (Word, Outlook, etc.).
Good geographical knowledge.
Personal Attributes:
Target-driven and hungry for success (with uncapped commission).
Flexible and adaptable with a proactive, "can-do" attitude.
Strong interpersonal skills and ability to build relationships.
Quick thinker who can problem-solve on the spot.
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