Description
The Assistant Manager will support the Store Manager to ensure the smooth and efficient operation of the site located within the airport. This includes overseeing daily activities, managing staff, maintaining high standards of customer service, and maximising sales and profitability. The Assistant Manager plays a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.
What you'll do at Pasta Evangelists:
* Oversee the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring compliance with health and safety regulations.
* Coordinate with airport authorities and management to address any logistical issues or concerns that may arise.
* Implement strategies to optimise efficiency and productivity, such as streamlining workflows and improving processes.
* Recruit, train, and supervise a team of stall staff, ensuring they adhere to company policies and procedures.
* Schedule staff shifts effectively to meet operational needs and maintain excellent customer service standards.
* Provide ongoing coaching and support to team members, fostering a positive and collaborative work environment.
* Lead by example in delivering exceptional customer service, resolving any customer complaints or issues promptly and effectively.
* Monitor customer feedback and implement improvements to enhance the overall experience.
* Ensure that the store maintains a clean, organised, and welcoming environment for customers at all times.
* Manage inventory levels and control costs to maximise profitability while minimising waste.
* Maintain a good planning in regards to airside passes.
* Comply at all times with the airside responsibility as pass holder and monitor other team members and passengers for any issues/ discrepancies.
Who you are:
* Previous experience in a supervisory or managerial role within the food and beverage industry, ideally in a fast-paced airport environment.
* Able to undertake a criminal record check.
* Passionate about delivering exceptional customer service and creating memorable experiences for customers.
* Strong leadership qualities and can effectively motivate and manage a diverse team.
* Excellent organisational skills and can multitask effectively in a dynamic and fast-paced environment.
* Proactive and resourceful in addressing challenges and finding solutions to operational issues.
* You thrive in a collaborative team environment and can work effectively with cross-functional teams and stakeholders.
* Flexibility in hours, airport shifts can start at 3am.
* Flexible and adaptable to changing priorities and business needs, with the ability to remain calm under pressure.
* … A pasta lover!
What we can offer:
* Competitive salary to attract best talent
* Join a dynamic, fast-moving & diverse team
* Duty free discounts excluding alcohol and cigarettes
* Regular team socials and pasta tastings
* Free Pasta Evangelists products
* Referral bonus Scheme
* Cycle to work scheme
* 28 days of paid annual leave (bank holidays inclusive)
Pasta Evangelists was born eight years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.
Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.
Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado.
Building on this success, we are now disrupting Britain’s pizza-centric Italian dining scene with the launch of our very own Pasta Evangelists restaurants along with our high-end Harrods Pasta Bar. These are not just Italian eateries — they are vibrant destinations where guests can experience the extraordinary diversity of pasta, alongside exceptional service, bold creativity, and a true passion for great food. You can visit us at our first locations in Chiswick, Richmond, Greenwich and Farringdon, where guests can enjoy a delicious meal and also take part in our much loved pasta-making classes.
At the same time, we continue to expand our fresh pasta takeaway concept, available on and through major delivery platforms like Deliveroo, UberEats and JustEat. With more than 40 kitchens now operating across the UK — including in Scotland and Wales — we are growing our footprint rapidly and bringing fresh pasta to more customers every day.
Our state-of-the-art Pastificio in Acton, West London — the largest in the UK — enables us to produce a wide range of artisanal pasta and sauces, pushing the boundaries of what’s possible in this beloved category.
Looking ahead, our key focus is on opening more restaurants and creating unique spaces that celebrate pasta in all its shapes, offering something far beyond the traditional Italian experience.
Given our ambitions, we are looking for exceptional professionals to lead our business through this next exciting chapter of growth.