What's involved with this role:
Temporary Tenancy Officer/ Admin x4
Reference no: Hull 5258150
Pay Rate: £16.37 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: HULL
A vehicle would be beneficial.
The role will be to support the team with the Routine Tenancy Visit project and to support the Garage Assessment project which will require the post holder to be based on the patch the majority of the time.
Key responsibilities:
Promote and safeguard the welfare of children, young people and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
Ensure tenants comply with the conditions of their tenancy agreement. Investigate breaches of tenancy; gather information and evidence drawing on a range of data sources to inform decisions to manage the case. Serve legal notices on tenants, prepare reports and witness statements to ensure tenancy conditions are complied with. Work with tenants, and partners to deal with issues where these are identified and find appropriate solutions.
Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly. Follow housing legislation regarding specific situations including left in occupation, temporary absences and bereavement, including if suspicions are raised, or information is received from relatives/neighbours etc about the wellbeing of the tenant, a Tenancy Officer would be expected to attend at the property which would include having to check whether there are any unusual smells from the property and liaise with Police/ Fire services if access is required. The post holder will liaise with next of kin, bereavement services or Office of public trustee when managing tenancies where a tenant is deceased. Where the deceased tenant has no next of kin the Tenancy Officer will carry out an inventory of property, arrange storage for any items in line with the Council’s duties under the Local Government Miscellaneous Provisions Act. This ensures properties are available to go through the void process in a timely way to be relet.
Have responsibility for the day-to-day management of rent accounts within the Hull City Council housing stock. The post holder will be required to read and extract information from a number of computerised financial management systems in order to determine the action required to manage a case in line with the Housing Policy and Procedures and ensure the pre-court protocol requirements are followed. The post holder will analyse information and evidence, drawing on a range of data sources to inform decisions using the bespoke housing financial management systems to ensure rent collection and the maximisation of income to the Housing Revenue Account is completed. This will include assisting customers in applying for housing benefit, universal credit and other welfare benefits, discretionary housing payments or other similar schemes to support them in maintaining their rent payments. The post holder will also refer tenants for specialist advice e.g., debt advice or referrals to support agencies.
Have responsibility for referring cases to county court for possession and carrying out evictions. This will include preparing witness statements for possession hearings, and if required, preparing eviction and disqualification reports for Managers to demonstrate how potential tenancy enforcement action meets the agreed policies, procedures, and legislative requirements, within the court’s strict timescales. Carries out the eviction and the ending of the tenancy, including situations which require working with County Court Bailiffs. Clears properties and arranges storage in line with statutory obligations.
Be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm/experiencing threats to life, including medical priority moves for people with severe mental health, downsizing moves for tenants who are under occupying/experiencing significant financial hardship and high-risk domestic violence cases. Compiles emergency rehousing reports for Managers to approve.
Provide an effective Tenancy and Estate management service by leading on cases which includes gathering evidence, attending case conferences and work collaboratively with other agencies (internal and external), to support a customer in sustaining their tenancy. The post holder will also carry out routine tenancy visits to all council properties on a rolling programme within an agreed time frame. This is to ensure effective management of the housing stock, that records and systems are kept up to date and any resident welfare concerns are addressed. This will also include responding to requests from tenants to make changes to their tenancy, dealing with untidy gardens, investigate and report tenancy fraud or collect information and work with relevant teams to deal with vehicles abandoned on housing land.
Obtain quotes for various estate managements duties which include environmental, both in individual gardens, and communal areas, in order to inform decisions regarding the release of funds from various sources i.e., HRA, ward budgets and Joint Occasional funds e.g., working jointly with social services to support vulnerable tenants to prevent tenancy enforcement, improve health and wellbeing or property through monies applied for via the joint occasional fund.
Report repairs for all properties, communal areas, and Council owned garage sites. Where necessary the post holder will arrange access for a specific reason including repairs, improvements, permissions, and capital schemes. There will also be a requirement to carry out joint visits to customers to ensure effective management of the tenancy and support with welfare where there are vulnerable residents, or residents identified as a potential risk. Joint visits will also be required where requested by external agencies to support access to the property and on other occasions such as repairs and lock changes.
Ensure the safety of our residents and in order to comply with the regulatory reform (Fire Safety) 2005 and any subsequent legislation e.g. Fire Safety Act 2021 and the potential Building Safety Bill by carrying out any associated work in respect to managing fire safety. This includes but is not limited to assessments of common areas within fire risk buildings as required and working with residents and other partners to support vulnerable residents. This will also include any tenants that do not comply with the fire regulations and may result in having to take enforcement action as necessary.
Qualifications:
5 GCSEs (A-C grade) including Mathematics and English or equivalent experience in a housing, social policy or related work area
Knowledge:
A knowledge of arrears recovery processes and an understanding of the legal remedies available to the local authority to recover rent due
Knowledge of housing policies and procedures and how these are applied to deliver an excellent service
Good understanding of the Data Protection Act and the need for confidentiality
Experience:
Experience of applying policies and procedures to casework including meeting relevant legislation as required
Experience of dealing with members of the public both in person and via the telephone
Experience of using IT systems to manage, interpret and analyse data
Experience of working with a wide range of partners internally and externally to problem solve
Skills & Abilities:
Ability to follow procedures, make decisions and use delegated discretions
Ability to deal with residents who may have complex needs in a face to face environment
The ability to plan work under pressure, use own initiative to organise and prioritise workloads to deadlines
Confident in using bespoke IT systems, including the ability to analyse data across a range of financial computerised management systems
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Hull 5258150
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.