About you: If you are a well organised individual with excellent customer service skills and with a willingness to learn broadband technology, then this could be the role for you Please note this role is based in our Kings Hill office Monday-Friday. The role: As a Service Activation Assistant, you will manage our customers through their service activation journey from the point of order to their broadband service to going live. You will be responsible for ensuring a seamless and efficient activation of services for new and existing customers. Further responsibilities are: Managing customer relationships between the point of sale and the service being active through various means; including phone calls and emails. Sending and tracking our standard communications to customers to keep them up to date on their service installation, and what to expect at each stage. Responding to customer enquiries about their installation. You will be expected to have a good level of IT literacy and be able to learn new software systems quickly. Skills and experience: Previous Customer Service experience Exceptional communication skills Resilient mindset with focus on customer satisfaction Ability to collaborate with internal and external stakeholders Strong IT Literacy Analytical ability and logical thinker Qualifications: GCSE grade 4-9 in English and Maths Why Trooli: At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development. At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to recruitmenttrooli.com. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.