Job summary We are looking to recruit a Medical Receptionist to join our friendly practice team. 37 hours per week. We are looking for an enthusiastic team member, who is able to work in a multi-tasking environment. Main duties of the job The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a.Maintaining and monitoring the practice appointment system b.Process personal, telephone and e-requests for appointments c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.Signpost patients to the correct service e.Greet and direct patients, keeping them informed of any delays f.Ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner g.Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice h.Deal with all general enquiries, explain procedures and make new and follow up appointments i.Deal with home visit requests using the appropriate process j.Issuing of routine prescriptions, and ensuring the patient has it ready in the required timeframe of 48 working hours k.Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork l.Manage all personal communication accounts (EMIS, NHS.net, northstaffs, clarity etc.) m.Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for them n.Enter patient information on to the computer as required. More information can be found on the Job Description. About us We are a friendly practice team. Staff wellbeing is important to us. The reception is a busy, multi-tasking environment. Date posted 14 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A1941-24-0001 Job locations Biddulph Primary Care Centre Wharf Road Biddulph ST8 6AG Job description Job responsibilities 37 hours per week. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Job description Job responsibilities 37 hours per week. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Person Specification Experience Desirable Experience in primary care Experience in Emis Web Person Specification Experience Desirable Experience in primary care Experience in Emis Web Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Biddulph Valley Surgery Address Biddulph Primary Care Centre Wharf Road Biddulph ST8 6AG Employer's website https://www.biddulphvalleysurgery.nhs.uk/ (Opens in a new tab)