1. To provide a comprehensive administration and clerical service including internal and external post duties, typing of letters and reports and providing reception duties and Single Point of Access cover in times of staff shortfall. 2. To process the client referral system and associated paperwork in accordance with departmental systems. 3. To receive and deal with incoming calls and take the appropriate action. 4. To act as a point of contact for visitors, clients and multi-agency professionals visiting the service, providing a friendly and welcoming reception service. 5. Receive deliveries and ensure that they are distributed to the appropriate area as directed by the line manager. 6. Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager. 7. To use and maintain current systems relying on information technology and to assist with the implementation and development of new systems and information technology. This will include word processing skills and the use of other software where appropriate. 8. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service. 9. This job description may be subject to change, according to service needs, in consultation with the post holder. Other duties, responsibilities and work base appropriate to this role / grade, may also be required. The manager will discuss this with the post holder where necessary.