Midlands and Lancashire Commissioning Support Unit
We have a vacancy for a receptionist/administrator, working with a friendly reception team. We are seeking a confident, enthusiastic additional member of staff to join our team, providing a high quality site administration and call handling service.
Experience in a similar role is essential as you will be required to work autonomously. Full training will be provided.
Hours will be between 08:30 - 16:30 Monday to Friday.
Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.
Main duties of the job
To act as first point of contact for staff raising issues and concerns they may have regarding buildings.
To monitor and manage the Reception and CSU Estates inbox, actioning any requests and arranging repairs and maintenance as and when required through the use of Connect (NHS Property Services online Helpdesk).
To provide a high-quality site administration and call handling service.
To assist in the management of the day to day building and facilities management of Bennett House, having the autonomy to make decisions in the absence of the Estates Manager.
Also assisting with any day to day issues to ensure compliance with Health, Safety, Fire and Security regulations.
Processing incoming and outgoing mail.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country, our NHS values underpin everything we do.
Working for the Resilience and Estates team incorporating Health & Safety and Business Continuity.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including pension scheme and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.
Job responsibilities
Maintain stock levels of stationary using the ordering system.
To monitor the room booking systems, ensuring rooms are tidy and prepared for meetings. To provide support, in terms of meeting room equipment and facilities including video conferencing equipment, projector and screens, Teams Video Screens.
Record the destruction of ID badges that are returned to Reception.
Process incoming mail and scan to relevant teams. Print outgoing patient letters.
To provide support with photocopiers, scanning and fixing minor faults before referring fault to IT Servicedesk, communicating to staff any service downtimes.
To ensure the office confidential waste bins are emptied and the check list is signed by contractors.
Person Specification
Qualifications
* NVQ Business Administration Level 2
Reception Experience
* Evidence of working on reception, answering calls and admin duties
* Experience of reporting FM building issues
Communication Skills
* Managing and responding to emails
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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