The Performance and Planning team sits within the Deputy Chief Executive portfolio and includes three key areas: performance management, planning, and programme management.
In line with NOF4 and our operational plan, it is vital that we effectively performance manage the system to ensure that we and our providers are held to account and deliver the agreed priorities. To help us do this, we have a programme management office (PMO) that acts as the engine room of the organisation, ensuring that all programmes are coordinated and deliver against their plans.
The role and function of the performance and planning team is to ensure that NHS Devon, providers, and the system have plans in place to meet key requirements such as operating plans, winter plans, joint forward plans, and national oversight framework. The team oversees the planning framework for the system, ensuring all submissions meet the key requirements as set out in national or local guidance and that there are concise delivery plans in place to deliver on these requirements. The team will provide PMO support to teams to ensure that all delivery and improvement programmes are set up using the correct programme architecture. The performance element of the team will support the new oversight governance structure for the system, which will include oversight meetings with each provider/localities, oversight of provider collaboratives, and internal oversight of delivery of all annual plan requirements.
Main duties of the job
The main duties of the role include:
1. Managing the electronic diary for the department, including arranging and changing appointments, prioritising these as appropriate.
2. Undertaking administrative duties as required, including but not limited to managing email inboxes and ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
3. Organising and planning events as necessary, supporting information material.
4. Inputting, monitoring, and checking data required for finite and ongoing projects within the team.
5. Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
6. Running and collating reports which may include reports to the Board and senior management as required.
7. Developing and maintaining effective electronic and paper filing systems to ensure that information is kept securely and is accessible to other members of the team.
8. Preparing agendas, taking minutes, and distributing notes of meetings, including typing up of group discussions and interviews as necessary.
9. Providing guidance and advice on relevant policies and procedures.
10. Participating in Research and Development activities as directed.
About us
As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon represents a partnership where health and care services work together with local communities to improve people's health, wellbeing, and care. It aims to transform health and care services so they are clinically, socially, and financially sustainable.
Our vision is simple: equal chances for everyone in Devon to lead long, happy, and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon, and ensuring Equality.
About NHS Devon
As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of the county's NHS budget and develops a plan to improve people's health, deliver high-quality care, and better value for money. The organisation is led by a diverse board, with an aim to improve people's lives in Devon wherever they live, to reduce health inequalities and ensure we can deliver these services for the long term. For more information, visit our website www.onedevon.org.uk
Job responsibilities
Please see the attached Job description and person specification for full details of the role and responsibilities.
All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame. Vacancies may close early if a high volume of applications are received.
Person Specification
Experience
* Significant administrative or relevant experience including initiating and maintaining office systems.
* Demonstrable experience in dealing with the public and handling sensitive and confidential information.
* Advanced keyboard skills with a high degree of accuracy.
* Knowledge or experience of minute taking or note taking skills or willingness to learn.
* Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint, and Access.
* Knowledge of NHS issues.
* Understanding of Confidentiality and Data Protection Act.
Qualifications
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Skills
* Clear communicator with excellent writing, data entry, and presentation skills: capable of constructing and delivering clear information/instructions to staff and service users.
* Ability to work under pressure in a busy working environment and able to multi-task.
* Effective team working.
* Skills for managing aspects of projects ensuring they meet financial targets.
* Training or experience of direct line management.
* Understanding of and commitment to equality of opportunity and good working relationships.
Other
* Ability to work without supervision.
* Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines.
* An ability to maintain confidentiality and trust.
* Professional, calm, and efficient manner.
* Commitment to continuing professional development.
* Positive, flexible, and pro-active approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Director - Performance & Planning
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