We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer
Our client is Northern Ireland’s Leading Public Sector Employer.
Rate of pay: £12.59
Location: Belfast
Hours: 37 Mon-Fri
Shift pattern: Hours between 8am-8pm
Duration: 51 weeks, possible extension
Start Date: 10th Feb
Job Duties:
Will be working as part of the ‘Move to UC’ team as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.
Pre-Claim Team:
* Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
* Take follow-up action after the Migration Notice has been issued
* Implement extensions to “Claim by” Date
* Send reminders
* Carry out cancellations/deferrals
* Update the Move Service
* Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work
* Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)
It will be 100% of telephony during training and then will be 80% telephony and 20% processing after this. There will be 3 weeks online training and 2 weeks consolidating provided and staff will not be allowed any leave during this period. Hybrid will be considered after a period of time.
The Telephony lines will be open from 8am – 6pm, so these will be AWP posts.
Essential Criteria:
Must have 5 GCSEs including Maths & English - Proof of certificates required to proceed with application
The successful applicant will be required to complete an Access NI during registration
If you are interested, please apply via link or contact Kerri Kyle at TRC