Hampshire Hospitals NHS Foundation Trust
To provide a quality booking service for the Medicine Booking Team, managing appointments, attendance, and admissions. Ensuring booking, cancelling, and maintaining outpatient appointments in triaged priority order.
Main duties of the job
1. Answering incoming and making outgoing telephone calls, in line with trust standards.
2. Being the first point of call for patients booking appointments for medicine specialties in line with protocols and in order of urgency following clinical triage.
3. Being the subject expert for administrating and accurately updating systems to record new booking and enquiries for medicine specialties.
4. Managing the electronic referral worklists for the dedicated specialty department.
5. Being the main contact for specialties within the medicine division and covering for others within the booking team when required.
6. Efficiently using systems and keeping up to date with system changes.
7. Creating, printing, and ensuring patient appointment letters are produced in a timely manner.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester, and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to approximately 600,000 people across Hampshire and parts of West Berkshire.
Job responsibilities
Happy to Talk Flexible Working - all requests for flexible and part-time working will be considered.
Person Specification
* Evidence of good education including Maths and English
* Good communication skills
* Customer service experience in an admin role
* Computer skills and knowledge of IT packages
* Additional evidence of further education (NVQs or equivalent)
* Knowledge and understanding of NHS administration
* Problem-solving abilities
* Experience with IT systems (e.g., Word, Excel, Access, PowerPoint)
* Excellent interpersonal skills for effective communication with all internal and external customers
* Experience in an NHS or public sector environment
* Knowledge of medical terminology
* Flexibility and adaptability to changing situations
* Experience in adhering to targets and establishing efficient office systems and processes
* Ability to work in a team as well as independently
* Ability to work to tight deadlines and stay calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Employer name
Hampshire Hospitals NHS Foundation Trust
Administration Lead - Long Term Conditions
£24,071 to £25,674 a year. Fixed term contract for 10 months.
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