Customer Service Coordinator
£24,000 + Shift Bonus/Overtime & Benefits
Basildon Area
CCR is proud to be supporting a leading provider of specialist services. This position requires excellent administrative, communication, customer service, organisational and coordination skills. You will need to provide a professional, helpful and efficient customer service answering all incoming calls, primarily from customers, resolving any queries and completing administrative tasks.
This position would suit someone looking to kick start their career. A key attribute for this position is being a people person with a passion to deliver the best Customer Service. So, if you have experience in retail? And enjoy sales? And are looking for a step into the cooperate world this is an amazing opportunity for you
Shift Pattern
Working a rolling 5 on 3 off shift pattern (Monday to Sunday), on a rotation of working hours of 07:00hrs to 15:00hrs 08:00hrs to 16:00hrs and 12:00hrs to 20:00 hrs.
DUTIES
Your main duties and responsibilities will include but are not limited to:
Respond and take ownership of all calls in a timely and effective manner
Manage queries from customers by phone or email and resolve issues as they arise
Provide admin support for the service department, to include ensuring the in-house system and all necessary spreadsheets are kept up to date
Any other administrative duties as required
Assisting team members where necessary
REQUIREMENTS
Able to provide a professional, helpful and efficient customer service
Have excellent communication and administrative skills
Highly organised due to the high demands this role sometimes requires
Computer Literate
Able to work in a busy environment and be a great team player
Must be able to drive due to location or travel
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