Customer Service Centre Agent - Livingston
Location: Unit 8, Maxwell Square, Brucefield Industrial Estate, Livingston EH54 9BL
The role is a part of Carrier's company - SLD Pumps & Power, which is one of the UK's leading suppliers of pumps and generator rental equipment. We are looking for a Customer Service Centre Agent who will provide administrative and sales support in our depot in Livingston.
As a Customer Service Centre Agent you will be responsible for:
* Creating and managing enquiries from both existing and new clients and recording information regarding customers' accounts and the equipment required.
* Providing a high level of sales support by ensuring all enquiries are responded to efficiently, professionally, and in a timely manner.
* Opening new customer/supplier accounts through Carrier Portals and completing MK Denial process.
* Processing customer sales/hire purchase orders while liaising with depots/rehire partners on equipment availability and organizing transport in line with customers' timelines.
* Communicating with customers to ensure satisfaction with hired items, PO management, and identifying other opportunities.
* Processing equipment exchanges, off hires, and ensuring any losses/damages are reported to the customer following our processes and timelines.
* Managing and resolving invoice queries, including processing suspension requests.
* Running and checking pre-invoice reports ahead of month-end to capture and resolve any anomalies.
* Handling on-hire and off-hire documentation, processes, and procedures, including the allocation of equipment and the production and delivery of dispatch notes.
* Raising purchase orders for company CAPEX.
* Following all quality processes and preparing/participating in all external and internal quality audits.
* Promoting all group USP’s to the customer base.
* Contributing to the budget and sales strategy.
* Identifying opportunities, producing leads, and booking appointments for the sales team.
* Researching and developing specific industry sectors.
* Managing a database with a high level of accuracy to ensure targeted marketing activity can take place.
* Liaising effectively with all departments within Carrier Rental Systems to ensure customer requirements are met (100% Client Satisfaction).
Requirements
To be successful in the role, you have to:
* Have previous administrative/sales experience (ideally in the Rental Sector)
* Have a proactive approach focused on customers
* Be communicative with an excellent telephone manner
* Have a very good command of MS Office
* Be self-motivated and open to development
* Have great time management and organizational skills
Build a career with confidence
At Carrier, you’re joining the world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers united by The Carrier Way – our vision, values, and culture.
As an employer of choice, we strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity, and passion of our employees – and we’re excited for you to join the team.
Our commitment to you
We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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