A dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients' CAS Cards and medical records as well as back office administration duties. You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role. Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights/Saturdays and 69% for Sundays/Public Holidays. It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients, and visitors to the department and have a welcoming and professional customer service approach. The ability to prioritize and pay attention to detail in a busy environment is also essential. This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.
Main Duties Include:
* All face-to-face and telephone enquiries.
* Offer excellent customer service at all times.
* Help to ensure the smooth flow of patients throughout all areas of the department.
* Clear liaison and communication with clinical colleagues.
* Maintain patient administrative IT systems.
As a key team member, you will help to ensure that the service is delivered successfully and in a timely manner, supporting the clinical team in meeting key performance measures and supporting service development.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
#J-18808-Ljbffr