Community Housing Manager Salary: £50,642 Location: Pontypridd Contract: Permanent Hours: Full time Are you ready to make a real difference in your community and lead a team that empowers others to thrive? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. As a Community Housing Manager, you'll play a pivotal role in this exciting journey, ensuring our services are built around people, not processes. Team around the tenant At Trivallis, we’re committed to making each tenant feel supported by a team that works seamlessly together. With our “Team around the Tenant” approach, everyone involved in supporting our tenants—housing officers, support staff, and more—works collaboratively, focusing on the individual needs of each tenant. This means that instead of dealing with different departments separately, tenants experience a united team that listens, responds, and takes action as one. It’s a simpler, more personal way to provide the support that matters, ensuring tenants feel valued and empowered. The role As a Community Housing Manager, you'll lead the delivery of an outstanding housing service including the delivery of management of empty homes, tenancy management, community safety, liaison with partners including elected members and other community representatives. You’ll be at the forefront of delivering the Team around the Tenant approach within your area team and ensuring strong working relationships with Internal and external stakeholders The Community Housing Manager will have operational responsibility for large team set in each geographical area and will be responsible for ensuring high quality engaged service to tenants as well as building and maintaining high quality relationships to internal and external stakeholders. You’ll also be responsible for managing health and safety issues in your area. In addition to your area manager responsibility, you will also take the lead for one of 3 specialisms for the whole of the community housing team. Those 3 specialisms are Community Safety: Allocations and Lettings; and Tenancy Support. About you We're looking for someone with significant experience of leading large teams in a complex housing management and support service. We’ll expect you to lead and develop the service and embody our values in every interaction. You'll bring to life the Team around the Tenant approach and role model our values and behaviours in everything you do for tenants and stakeholders. For this role you will need a valid driving licence and access to a vehicle. Why join Trivallis? At Trivallis, we’re more than just a landlord. We’re redefining what it means to support our communities. Trustworthiness, kindness, progressiveness, and inclusivity are at the heart of our culture. Our goal is simple: to improve the wellbeing of our tenants and empower them to thrive. We offer more than just a job; we offer a career that makes a difference. You’ll work alongside passionate colleagues, enjoy competitive benefits, and have the opportunity to grow in an environment that celebrates kindness and inclusivity. This is your chance to be part of a progressive team, driving positive change in the lives of those we serve. Together, we can build a brighter future for everyone. Some of the benefits you’ll enjoy include: A generous 30-day annual leave entitlement Generous Local Government Defined Pension scheme Health Shield Cash Back plan for you and your family Flexible working arrangements to help you achieve a healthy work-life balance A comprehensive learning and development programme with investment in your personal growth Opportunities to promote diversity and inclusivity across Trivallis How to Apply Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application by 2nd March 2025. We’re looking forward to welcoming you to our team Interviews will be held on the 12th March 2025. Join us at Trivallis and be part of something special. Together, we can make a real difference in our communities. Please note that we reserve the right to shortlist and interview candidates as we go along, so don’t delay in getting your application over to us.