Field Technical Support Engineer
Location: St Ives, Cambridgeshire with daily travel to clients locations (80% based in Cambridgeshire and 20% based elsewhere in England - will include the occasional overnight stay as required)
Hours: Monday - Friday 8:00am - 5:00pm (40 hours per week)
Salary: GBP30,000 - GBP40,000 Depending on experience
Benefits: 25 days holiday + 8 bank holidays, sickness pay, 4x life assurance for death in service, Perkbox scheme, 24/7 Udemy access for learning, Cycle to work scheme, Electric car scheme (after 2 years service) and employee assistance programme.
Are you the go-to person when it comes to fixing things in a flash and making customers smile?
We re on the lookout for a hands-on Field Service engineer who thrives in dynamic environments and enjoys tackling break/fix challenges head on!
In this role you will be the backbone of client support operations, resolving technical issues on-site with precision and efficiency. This isn t just a job; it s a chance to be a crucial part of daily operations and make a real difference!
Duties to include:
* Deliver, install and configure IT equipment at client sites.
* Troubleshoot and resolve issues.
* Provide basic training to end users on how to use equipment and systems.
* Be involved in system implementations and site deployments.
* Complete basic network cable and socket repairs.
* Investigate, diagnose and resolve technical issues and escalate as appropriate.
* Ensure client documentation is up to date.
Skills/experience required:
* Excellent verbal, written and listening skills.
* Exceptional time management skills.
* Full, clean UK driving licence
* Knowledge of using and supporting Microsoft applications.
* Working knowledge of and experience using Windows operating systems.
* Microsoft 365 knowledge.
* A general understanding of IT Networking
* Good knowledge of mobile phone devices
* Able to prioritise and multi-task efficiently
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful.
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