Job Description
Customer Operations Delivery Manager
Please note this is not an IT Services Operations role, this is a Customer Services based role
Location - Sheffield
Hybrid - 3 days per week
£40k to £45k + Benefits
We are looking for an experienced Customer Operations Delivery Manager to join our team.
The role will manage the day to day operations of 5 key areas in the operations division - customer services, music, media, keepsakes and our media control room,
You will be reporting to our Operations Director managing of 5 Service Delivery Team Leaders who have circa 60 team members between them and the teams are multi skilled answering calls, emails and editing media content.
This position will be based at our Sheffield office and candidates need to commit to at least 3 days in the office to be able to be visible to the business and team members, there will be homeworking too.
Key Responsibilities
1. Directly responsible for the line management of all Service Delivery Team Leads.
2. This role is responsible for the allocation of staff across customer services, music, media, keepsakes and our media control room, ensuring efficient utilisation of staff and de...