The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Performance and Delivery Lead – Role Overview
The Performance and Delivery Lead role will be an integral part of the Property Professional Services (PPS) Team sitting within the Chief Valuer Group (CVG).
Property Professional Services (PPS) consists of four main teams who carry out the following functions:
* DVS and ROTS Guidance Team
* Valuation Assurance Team
* Deputy Head of Profession
* Litigation and Technical Policy Team
The Performance and Delivery Lead will provide support to the Director and the Senior Management Team to ensure that they meet their priorities and other Agency objectives.
A key element of the role is to support business continuity activity across CVG and the wider business to ensure the Agency is fully prepared for incidents that impact on our people and customers.
Performance and Delivery Lead – Key responsibilities
The jobholder will report to the Director of Property Professional Services and will:
* Play a leading role in ensuring that the Agency has robust and up-to-date Business Continuity Plans and incident response plans ensuring that plans are tested in accordance with an agreed programme and lead on any resulting actions.
* Work as an integral member of the Director’s senior management team, planning and chairing monthly meetings and weekly catchups.
* Lead on delivering the directorate’s engagement plan in response to the People Survey and the planning and delivery for all engagement events including line manager workshops and all-colleague conferences.
* Assist in the drafting and presentation of directorate commissioned papers, reports for the VOA’s governance committees.
* Play a leading role in driving the directorate’s performance, identifying blockers, finding solutions and monitoring actions through the performance hub and overseeing the production and directorate performance reports.
* Support the director’s corporate contribution, taking end-to-end ownership of specific activities and projects and driving forward the Director’s priorities, ensuring that these are communicated effectively to the rest of the team and wider when appropriate.
* Rapidly and effectively respond to requests from the Director, Chief Valuer, and other senior leaders across the Agency, and in some cases, act as a first point of contact for the Director and his team. Ensure that the Director is kept fully briefed and receives prompt advice.
* Attend meetings on behalf of the Director, contribute with confidence and ensure that any follow-up action required of the Director and his SLT is undertaken in a prompt, effective and timely manner.
* Lead on identifying actions from the CVG Customer Survey and delivering activities to improved services.
* Lead on a Forward Look to enable the directorate to plan effectively in deliver its objectives.
* Support the director in his Senior Responsible Officer role leading the VOA’s Quality Strategy, providing programme documentation, flash reports and stakeholder management.
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