Working Hours: 8:00 AM - 4:00 PM, Monday to Friday
Benefits:
Hybrid working model – 3 days remote, 2 days in office.
Opportunity to work with a globally recognised organisation.
Comprehensive training and development.
Our client, a globally renowned organisation, is seeking a Customer Service Advisor to join their dynamic team in Bradford.
About the Role: As a Customer Service Advisor, you will play a crucial role in ensuring excellent service to a diverse global customer base. You’ll handle customer inquiries primarily via email, coordinate with suppliers, and support accounts-related tasks to ensure smooth operations.
Key Responsibilities:
Manage and respond to customer inquiries via email in a timely and professional manner.
Build and maintain strong relationships with customers and suppliers.
Liaise with internal teams to ensure customer requirements are met efficiently.
Process and manage orders accurately from start to finish.
Handle accounts-related queries, including invoicing and payment coordination.
Identify opportunities to improve customer satisfaction and recommend solutions.
What We’re Looking For:
Previous experience in a customer service role within a B2B environment.
Exceptional written communication skills with attention to detail.
Confident in dealing with international clients and suppliers.
A collaborative team player with the ability to multitask effectively.
Proficiency in Microsoft Office and familiarity with CRM systems (preferred).
How to Apply: If you’re ready to take the next step in your career and thrive in a role that offers variety, challenge, and the chance to work with a world-class organisation, we want to hear from you!
Submit your CV today and let’s get your journey started!
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