EF London International Language Campus is looking for a Residence Manager to lead the Residence department and manage both the year-round and summer residence sites. You will support a team of Residence Advisors, living onsite, and prepare for both the academic year and summer peak volumes.
You will also be responsible for the welfare, customer service, and overall satisfaction of our students.
* Fixed-term contract from mid-May 2025
* Live-in position with accommodation provided
If you’re passionate about leadership, customer service, and creating a welcoming environment for international students, we’d love to hear from you!
Responsibilities
* Lead the Residence department to ensure excellent service for all students
* Manage and support a team of live-in Residence Advisors (RAs)
* Oversee day-to-day operations at student residences, ensuring smooth logistics
* Communicate with global sales offices to confirm bookings and promote the residence
* Coordinate room assignments to maximize bed occupancy
* Create a welcoming and supportive community atmosphere for students
* Work within set budgets, negotiate with suppliers, and ensure cost savings
* Collaborate with other departments to support school-wide initiatives and events
* Participate in the emergency phone rotation and assist in any urgent situations
Requirements
* Strong leadership skills with management experience
* Experience in logistics, administration, or customer service
* Exceptional focus on customer service and quality
* Ability to motivate, guide, and develop teams
* Global or international work experience preferred
* High standards of professionalism and welfare provision
* Excellent organizational skills with a keen attention to detail
* Ability to stay calm and manage difficult situations under pressure
* Comfortable in a fast-paced environment
* University graduate with C2 proficiency in English (other languages a plus)
* Right to work in the UK at commencement of employment
* Clean DBS check and two references required
Why You’ll Love Working at EF London!
* A fun, international, and dynamic environment
* Regular training sessions and opportunities for in-company growth
* Team events, kick-offs, and holiday parties
* Opportunities to travel internationally
* Discounts on EF programs for staff, as well as for friends and family
* Free access to EF Hello, a premium language-learning app
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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