2nd Line Support Engineer role summary:
Provide frontline technical support, resolve client issues swiftly and professionally, and contribute to expanding a growing MSP Service Desk team.
Key Responsibilities:
* Respond to and resolve technical support requests in a timely and professional manner.
* Collaborate with internal teams to ensure effective issue resolution and prevent recurrence.
* Communicate complex technical information to non-technical stakeholders.
* Contribute to the development and implementation of technical support processes and procedures.
* Participate in on-call shifts and be available for out-of-hours troubleshooting as required.
Requirements:
* Strong technical knowledge and experience in IT support.
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Experience working in a managed service provider environment is beneficial.
Salary: £28,000-32,000 per annum (DOE)
Location: Southend-on-Sea (full-time onsite)
Industry: Managed Service Provider