Job Title: MND Connect Adviser
Salary: £27,900 per annum
Hours: 37 hours per week
Location: Northampton office
Contract: 12-month Fixed Term Contract
Are you passionate about making a real difference in people's lives?
We are looking for an MND Connect Adviser to provide essential support and information to those affected by Motor Neurone Disease (MND). If you have excellent communication skills and a compassionate approach, this could be the role for you.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
About MND Connect:
MND Connect is a helpline offering information and support on all aspects of Motor Neurone Disease (MND). The service is available to anyone including people living with MND, carers, family members, health and social care professionals
The MND Connect team provide information about MND, emotional and practical support as well as social, practical and financial information, information about local support, how the MND Association can support and signposting to other appropriate services.
What We Offer:
* 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
* Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
* 24/7 GP access via phone and video.
* Life assurance and confidential counselling helplines.
* Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
* Access to Benefit Hub for discounts on everyday shopping.
* Enhanced pension scheme.
* Opportunities for training and personal development.
* Hybrid working.
Key Responsibilities:
As an MND Connect Adviser, you will play a vital role in supporting individuals affected by MND. Your key responsibilities will include:
* Responding to helpline calls, emails, and forum posts in a timely and supportive manner.
* Using active listening and sensitive questioning to provide tailored guidance.
* Signposting to relevant services and resources to ensure individuals receive the support they need.
* Keeping up to date with information on care and support services across England, Wales, and Northern Ireland.
* Assisting in complex cases by working with external professionals, such as health and social care teams.
* Maintaining accurate records and handling administrative tasks, including supporting regional teams.
* Monitoring service delivery to meet set targets and standards, taking action where necessary to improve quality.
* Ensuring confidentiality and compliance with data protection and safeguarding policies.
* Promoting wellbeing and safety, identifying risks, and escalating concerns appropriately.
About You:
To succeed as an MND Connect Adviser, you will need:
* Experience in an information-giving role, ideally with helpline experience.
* Strong active listening skills, with the ability to show empathy and understanding.
* Excellent written and verbal communication skills, able to engage with people from all backgrounds.
* The ability to provide information and support via digital channels, including emails and webchat.
* Resilience to support individuals who may be in distress.
* Familiarity with contact centre software and/or CRM databases.
* Proficiency in Microsoft Office, including Outlook and Excel.
* Knowledge of safeguarding and data protection processes.
* The ability to work independently while also supporting a team.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 3 days per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
* Experience in an information-giving role, in either a voluntary or paid capacity, which includes telephone helpline experience.
* Active listening skills, with the ability to demonstrate understanding and empathy to help inform, prioritise issues and solve problems.
* Excellent written and verbal communication skills; able to communicate complex and sensitive issues with ease and tact, for people of all ages and backgrounds.
Important Information:
* We may close applications early if we receive a high volume, so early submissions are encouraged.
* If you require sponsorship for this role, please clearly indicate this in your application.
* Depending on the role, a DBS check may be required.
* If you need reasonable adjustments during the application or interview process, please contact us for support.
* We are happy to consider alternative application formats for those who find the online form challenging.
Join us in making a real difference to those affected by Motor Neurone Disease. Apply today to become an MND Connect Adviser.