Trainee Field Service Engineer Location: Manchester - Home-based with extensive travel required for on-site service and repairs. Principal Purpose Currently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions. Capable of diagnosing and resolving complex technical issues, with a strong focus on customer satisfaction and meeting their requirements and expectations. Key Responsibilities Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions. Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies. Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution. Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal. Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's). Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience. Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery. Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency. Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR). Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels. Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service. Requriments : Technical Apprenticeship (completed) or HNC or higher in technical qualification such as electronics, engineering, IT, or scientific qualification. Full UK Driving Licence Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training. Benefits: 25 days paid holiday plus bank holidays per annum plus Christmas closure. Additional days are given for long service. Company Sick Pay. Standard Life Pension (Salary Sacrifice Scheme) - Employer's Contribution is 8.5% of basic salary. Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit). The company pays for single membership and members can add families. Family-Friendly Policies. Agile/Hybrid working for applicable roles. Flexitime for applicable roles. Discretionary Pay reviews.