Job summary Closing Date: 17.01.25(this may change dependent on response) Shortlisting to take place week 18.01.25 Interview expected to take place in the week following shortlisting: commencing 30.01.25 The Bradford Institute for Health Research (BIHR) is part of Bradford Teaching Hospitals NHS Foundation Trust and is a centre of excellence in delivering high quality applied and clinical research that improves lives not only for the Bradford population but nationally and beyond. It accommodates many clinical and non-clinical research teams including National Institute for Health Research infrastructure and centres, a clinical research facility with a number of research outpatient rooms, informal and formal meeting rooms/ spaces, and has recently been extended to create a new reception and waiting area for research participants/ patients and visitors. Based in this new area the postholder will have day-to-day responsibility for the management of the reception area and will provide a full reception service for the BIHR. As the first point of contact for patients, staff and visitors to the building the postholder must have a professional appearance and manner with excellent interpersonal skills. The role will provide an exciting and challenging opportunity for a highly-motivated individual to be involved in the on-going running of a new, purpose- built reception area. Main duties of the job The postholder will be responsible for the day-to-day running of the BIHR reception from an administrative point of view. Manning a reception and waiting area, the postholder will be the first point of contact within the facility and therefore they will have a large impact on the research patient/ participant and visitor experience. Applicants must possess excellent computer, keyboard and administrative skills, be highly organised and able to prioritise own workload and have excellent communication skills both written and verbal. You must have had previous experience of working in an administrative role and co-ordinating the work of a unit/ department as well as experience in a customer contact role. The successful candidate will have a friendly and professional manner, be enthusiastic and self-motivated adopting a flexible approach to work. Previous experience working in a research and/ or reception environment would be useful. About us Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust: We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients. Date posted 02 January 2025 Pay scheme Agenda for change Band Band 3 Salary £22,816 to £24,336 a year pa pro rata Contract Fixed term Duration 2 years Working pattern Part-time Reference number 389-24-6527856-C Job locations Bradford Royal Infirmary Duckworth Lane Bradford BD9 6RJ Job description Job responsibilities Please see attached job description and person specification for more information before applying for this role. Job description Job responsibilities Please see attached job description and person specification for more information before applying for this role. Person Specification Experience Essential oPrevious experience of working in an administrative role (at least 2 years' experience) oExperience in a customer contact role, demonstrating experience of dealing with public oExperience of co-ordinating the work of a Unit/ department Desirable oWorking in a research environment oPrevious experience of working in a reception environment o Previous NHS experience Skills Essential oExcellent computer skills including Microsoft Office, email and internet oExcellent keyboard skills oExcellent organisational skills oAbility to prioritise workload oExcellent administrative skills oAbility to work as part of a team as well as individually oAbility to manage own workload oAbility to handle confidential and sensitive information appropriately oAble to respond quickly and flexibly to queries and requests for help oExcellent and confident communication skills and ability to converse with managers and clinicians at all levels including verbal and written communication Knowledge Desirable oKnowledge of health and safety and security arrangements Willingness to undertake further training as required oEvidence of being proactive and able to problem solve oConflict resolution training or equivalent Qualifications Essential oAt least GCSE level or equivalent Maths and English. oConfident IT Skills including good word processing oRSA 2 or NVQ2 or equivalent qualification Other Requirements Essential oEnthusiastic and self- motivated oFlexible approach to work oKeen to develop career and 'make job their own' oAbility to work to tight and/or unexpected deadlines oConscientious and hardworking oAbility to work unsupervised Person Specification Experience Essential oPrevious experience of working in an administrative role (at least 2 years' experience) oExperience in a customer contact role, demonstrating experience of dealing with public oExperience of co-ordinating the work of a Unit/ department Desirable oWorking in a research environment oPrevious experience of working in a reception environment o Previous NHS experience Skills Essential oExcellent computer skills including Microsoft Office, email and internet oExcellent keyboard skills oExcellent organisational skills oAbility to prioritise workload oExcellent administrative skills oAbility to work as part of a team as well as individually oAbility to manage own workload oAbility to handle confidential and sensitive information appropriately oAble to respond quickly and flexibly to queries and requests for help oExcellent and confident communication skills and ability to converse with managers and clinicians at all levels including verbal and written communication Knowledge Desirable oKnowledge of health and safety and security arrangements Willingness to undertake further training as required oEvidence of being proactive and able to problem solve oConflict resolution training or equivalent Qualifications Essential oAt least GCSE level or equivalent Maths and English. oConfident IT Skills including good word processing oRSA 2 or NVQ2 or equivalent qualification Other Requirements Essential oEnthusiastic and self- motivated oFlexible approach to work oKeen to develop career and 'make job their own' oAbility to work to tight and/or unexpected deadlines oConscientious and hardworking oAbility to work unsupervised Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address Bradford Royal Infirmary Duckworth Lane Bradford BD9 6RJ Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab)