Job Description
Business Unit: COO, Digital Experience Centre
Salary range: £22,000 - £23,000 per annum
Location: Hybrid – Gosforth / Glasgow area with some remote working
Contract Type: Permanent
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Be the voice we need. Live a life more Virgin.
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Are you ready to be at the forefront of digital banking innovation? As a Digital Service Advisor, you’ll play a key role in revolutionising how our customers interact with our mobile and online banking platforms. From troubleshooting in-app queries to guiding customers through digital solutions you’ll be their go-to expert, empowering them to navigate our tech-driven services with confidence.
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Our Digital Service Advisers are the voice of Virgin Money and are crucial in supporting and delivering a heartfelt service to our customers daily.
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You’ll have plenty of meaningful conversations, listening carefully to understand each customer needs. While some may need a little extra support, you’ll be the trusted go-to person to help them with patience and reassurance. By educating and enabling our customers to make the most out of their digital experience you’ll make sure being online never felt so good!
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So, if you’re customer obsessed with a love for using digital platforms, this role could be the one for you…
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