We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the business application portfolio, ensuring applications are maintained in line with product roadmaps and business requirements. If you are a team player, possess excellent communication skills and have some previous experience in Application Support we’d love to hear from you.
What you’ll do
1. Provide application support and maintenance services
2. Installation, configuration, administration, support, maintenance and troubleshooting of the business application portfolio
3. Engagement with 3rd party vendors as part of support and maintenance activities
4. Provide support for onshore and offshore business applications
5. Work with third party vendors to ensure services are supported
6. Engagement with other IT functions to ensure successful deployment of solutions into production
7. Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
8. Ensure events and demand are dealt with within agreed SLAs
9. Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles
10. Provide out of hours support on an occasional basis for scheduled maintenance, project activities and via the on-call support rota
What to bring
11. Experience of supporting Business Applications
12. Experience of Cloud Application services, M365, Azure, SQL. AD
13. Experience of database technologies such as SQL Server and Oracle
14. Experience of application installation and configuration
15. Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
16. Ability to prioritise own workload and meet agreed deadlines.
17. Strong organisational skills to be able to juggle multiple issues and changing priorities
18. Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
19. Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential.
20. ITIL foundation qualification desired but not essential
What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
21. Company Pension Scheme
22. Private Medical Insurance
23. Private Dental Insurance
24. Group Income Protection Plan
25. Group Life Assurance
26. Cycle to Work Scheme
27. Prosocial Events
28. Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to .
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.
Successful candidates will be subject to background and right to work checks.