At Substance to Solution (S2S), we strive to ensure our hub is a warm and welcoming environment. Your role as a reception and admin support volunteer you will be the first point of contact within the service to greet our visitors promptly in a friendly and courteous manner. Duties for the post include dealing with initial queries, notifying staff their client has arrived for an appointment, coordinating appointments, signposting to support available within the service and the community, record feedback from clients and various admin-type duties. Lots of training and support will be provided so you become confident in the role. If you would like to volunteer a bit of your time, we would love to hear from you. As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously. Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy. Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant. Encourage service user feedback and the use of the suggestion box to all clients accessing the service. Providing basic advice and information on the service offer. Contribute to managing an effective appointment system, liaising with keyworkers. Checking appointments on the CGL information system and book future appointment for service users Take messages for staff and update case management contacts where appropriate Support the team in managing/booking appointments via the electronic diary system Maintain accurate records of all contacts on our case management systems 28/2/2025 Kieran Newell | kieran.newellcgl.org.uk | 07867379543 Please note that we require you to be 18 years of age or older to be considered for this volunteering role. This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.