Job Type: Full-Time
Job Description:
Oversee and nurture relationships with our customers, ensuring their needs are met and expectations exceeded. Collaborate closely with depot managers to align strategies and ensure seamless customer service delivery. Facilitate the smooth onboarding process for new customer accounts, ensuring a seamless transition and alignment with their expectations. Lead our small Customer Service Team, office-based and external at customer sites. Authorize holiday requests and maintain suitable office cover, coordinating activities including Daily Service Reports, OTIF, and KPI Monitoring. Liaise with our traffic department and customers to ensure the smooth running of the operation. Be responsible for the efficient and effective completion of all administrative tasks to ensure all invoicing processes can be completed without delay. Answer all queries via email, phone, and face to face. Use various internal/external IT systems.
Experience And Qualifications:
Proven experience in Customer Service, preferably in the logistics or transportation industry. Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders. Strong strategic focus and continuous improvement experience. Excellent organisational skills and attention to detail, with the ability to manage multiple accounts and priorities effectively. Ability to work to deadlines. Solution-driven and flexible approach to your work. Able to work as part of a team and on own initiative. Proficiency in MS packages including Word, Excel, PowerPoint, and Outlook.
Application Process:
Apply via the link below.
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