A BIT ABOUT THE ROLE
We are an online clothing retailer looking for enthusiastic individuals that want to help us bring our brand alive. We are growing our team and are on the lookout for people who want to support our dedicated customers with all of their order needs from deliveries to refunds and styling to fabrics.
Shift Details:
* Monday to Friday, with shifts scheduled between 9:00am - 7:00pm (to include 9:00am - 5:00pm, 10:00am - 6:00pm, and 11:00am - 7:00pm).
* Some weekend shifts will be required.
* Shift schedules will be provided three weeks in advance.
Hybrid Working:
* Work 3 days in the office and 2 days from home.
Training:
* The first 6 weeks of training will be office-based, (Glenfield), with hours from 9:00am - 5:00pm.
BENEFITS AT BODEN
* A Fabulous Boden Clothing Allowance plus a 30% discount on all current styles - because who doesn't love a wardrobe refresh?
* Bonus - earn up to 10% of your monthly salary as a reward for your hard work!
* More Holiday Days the longer you're with us - time to enjoy the things you love!
* Access to a Discount Portal with cashback offers on shopping, entertainment, and more. Treat yourself!
* Group Personal Pension Scheme & Life Insurance Cover - We've got you covered, now and in the future!
* 24/7 Virtual GP Service for you and your household - health support anytime, anywhere.
* Free Onsite Parking and endless Teas & Coffees to keep you fuelled and happy all day long!
ROLE RESPONSIBILITIES
* Answering customer enquiries via phone, email, and chat, you'll bring our Boden Values to life and deliver a memorable experience every time, showcasing the very highest customer service skills.
* You'll handle orders, delivery enquiries, refund queries, and much more, across multiple markets including the UK, US, and Europe.
* Solve customer issues quickly and smoothly, keeping things on track with our SLAs for top-notch quality, first-contact resolution, and productivity - all while delivering an awesome experience.
* A top-notch knowledge of our products and the confidence to guide customers toward their next big purchase with ease.
THE EXPERIENCE WE ARE LOOKING FOR
* Customer service experience - You know how to keep customers happy!
* Great communicator - You connect with people effortlessly.
* Problem-solving skills - You love finding solutions.
* Team player - You thrive working with others and independently.
* Fast-paced mindset - You love the buzz of staying on your toes and juggling multiple tasks with ease!
* Self-sufficient - You know how to find the answers.
A BIT ABOUT YOU
* You've got fantastic written and verbal skills, a team spirit that shines, and a personality full of positive vibes!
* You're friendly, lively, and bring energy wherever you go.
* Resilient in the face of challenges, you thrive in a fast-paced, ever-evolving business.
* Oh, and you know how to make work fun!
We want Boden to be the place everyone wants to work. Friendly and open, understanding and supportive. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.
We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.
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