Salary - £30,000 per annum
Contract - Permanent
Hours - Full Time 40 hours per week
Monday - Friday
Are you looking for a rewarding and challenging administrative position? We are currently seeking a highly motivated and detail-oriented Senior Case Administrator to join our Offender Management Unit (OMU) team.
Key Purpose
This role acts as a Senior Case Administrator reporting directly to the Hub Manager. The role involves the checking and compilation of various mandated processes within the OMU department.
The job holder will hold responsibility for checking and ensuring compliance with Sentence Calculation in line with the Policy/framework.
This is a non-operational job with no line management responsibilities. As per the Policy/framework around sentence calculations, the decision made is to ensure there are further assurances in place for the checking and compliance of sentence calculations.
Structure & Reporting Relationship
Under the organisational structure, the OMU function comes under the Assistant Director of Reducing Reoffending and the Assistant Director of Head of Offender Management Services.
As the Senior Case Administrator, you will report directly to the OMU Hub Manager and will be responsible for checking and ensuring compliance with Sentence Calculation and other Policy Frameworks, such as HDC.
Key Accountabilities
1. Complete 2-day checks (or be working towards this).
2. Ensure completion of mandatory daily task list for the Admin team. Ensure all release and associated paperwork has been completed by the team.
3. Delegation of tasks where appropriate.
4. Correspond with relevant stakeholders and agencies to ensure that they are aware of information and that it is adequately shared, e.g., liaison with PPCS case managers, communication with Policy advisors.
5. Act as specialist administrator and continue to develop skills and understanding of all processes. Lead on the assimilation of new processes or policy within the function.
6. Assist with planning and delivery of training/resources within the department.
7. In conjunction with the Hub Manager, review new and existing processes and provide specialist advice and consultation to Head of Department for discussions about new processes and planning decisions.
8. Report any trends and develop solutions for presentation to the Hub Manager.
9. As senior administrator, work to deliver innovation and change.
10. Ad hoc roles and responsibilities as required.
As the department evolves and further develops, some of these responsibilities may change.
Essential Qualification
* Sentence Calculation trained at an Advanced level.
* Experience/knowledge in Custody work.
* Have worked within the specific custodial environment for 6 months or more.
* Confident in fulfilling the role.
What we offer
* Pension up to 6%.
* Employee Assistance Programme.
* Serco Benefits package - discounts include cinema, Merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships.
* A safe and supportive culture.
* Chance to contribute to innovation in public services.
* A company passionate about diversity and inclusion.
Why Serco
A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.
A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
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