Join our esteemed team at Coppa Club as a Front Desk Receptionist and be the welcoming face of our hotel. Why us? · Referral scheme of up to £2000 So spread the word. · WageStream – track, stream, save & learn with your hard earned ££££. · 50% discount on food and soft drinks across all our brands. · Long service rewards including increased holiday and access to private healthcare. · Discounted room rates at our award-winning hotels · 50% off Private Event Space hires. · Health & Wellbeing Support. · Mental Health & Legal Guidance. · Financial Support & Advice. · Access to a wide range of discounts from well-known brands. · Access to our Enrichment Days & Events Calendar. · Apprenticeship Programmes tailored to YOU. Why you? · Customer Service: A passion for providing excellent service and ensuring guest satisfaction. · Communication: Strong interpersonal and communication skills, both in person and over the phone. · Organisation: Excellent organizational skills with the ability to handle multiple tasks efficiently. · Adaptability: Ability to thrive in a fast-paced environment and handle various situations with ease. The Role: · Guest Reception: Greet guests warmly upon arrival, check them in/out, and assist with any inquiries or requests. · Reservation Management: Handle reservations, cancellations, and modifications accurately and efficiently. · Communication: Serve as a point of contact for guests, providing information about hotel facilities, services, and local attractions. · Administrative Tasks: Perform various administrative duties, including answering phone calls, responding to emails, and processing payments. · Problem-Solving: Resolve guest issues and complaints promptly and professionally, ensuring guest satisfaction. · Safety and Security: Maintain a safe and secure environment for guests and colleagues by following hotel procedures and protocols. Ready to be the friendly face that guests remember? Apply now and join us in providing exceptional hospitality experiences