Job Description
About Abbeycare
Abbeycare provides specialist supported living services designed to promote the well-being, dignity, and independence of those we support. We are seeking a motivated and compassionate Service Manager to join our team and help us deliver person-centred care of the highest standard.
The Role
As Service Manager, you will support the Registered Manager in delivering outstanding care, ensuring compliance with regulatory standards, and fostering a culture of continuous improvement. You will lead a dedicated care team, champion person-centred practices, and drive operational excellence to enhance the lives of those we support.
Key Responsibilities
Regulatory Compliance & Standards
* Assist with CQC registration and inspections to maintain regulatory compliance.
* Monitor and audit services to ensure adherence to the Fundamental Standards for Quality and Safety.
Operational Leadership
* Take the lead in managing day-to-day operations in the Registered Manager's absence.
* Oversee the scheduling and rotas of Care Support Workers to meet service user needs.
Team Management & Development
* Supervise and support care staff, ensuring completion of appraisals, supervisions, and spot checks.
* Foster a positive and motivated workplace culture, promoting staff well-being and professional growth.
* Participate in recruitment, induction, training, and team meetings.
Person-Centred Care
* Develop and implement care plans that reflect service users' choices, goals, and needs.
* Conduct initial assessments and risk evaluations, ensuring timely updates as required.
Stakeholder Engagement
* Act as a key liaison with service users, families, and external professionals to provide coordinated care.
Incident Management
* Record and report incidents and safeguarding concerns in line with local authority policies.
Service & Crisis Development
* Support service growth by attending external events and building partnerships with local organisations.
* Take a proactive role in crisis situations, ensuring safety and effective resolution.
Technology & Compliance
* Oversee the use of care management systems and ensure accurate, compliant record-keeping.
* Participate in the organisation's on-call system for out-of-hours service support.
About You
We are looking for a compassionate, organised, and proactive leader with:
* NVQ Level 3 in Health & Social Care or equivalent
* Experience in care management and a strong understanding of CQC and Health & Safety regulations.
* Excellent communication, leadership, and problem-solving skills.
Why Join Us?
* Values-Driven Environment: Work for an organisation committed to person-centred, high-quality care.
* Professional Growth: Opportunities for further qualifications and leadership development.
* Inclusive Culture: We are an equal opportunities employer and welcome candidates from all backgrounds.
Join Abbeycare and make a real difference in the lives of those we support.
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