Description
We are looking for an experienced, hands-on Solutions Engineer to join our growing team in Kings Hill.
Working within a fast-paced Managed Service and projects environment, you will be experienced in working for a service provider. The successful candidate will be passionate about technology and possess an in-depth understanding and experience of infrastructure technologies for delivering IT solutions to businesses.
Key Accountabilities
1. Providing technical and project services to many different clients, delivering high-quality solutions with great customer satisfaction.
2. Troubleshooting and resolving system and networking problems.
3. Configuring and optimizing customer cloud environments, servers, networks, applications, and policies.
4. Identifying opportunities to improve customer IT environments.
5. Adhering to change control policies and procedures.
6. Collaborating with Solutions Architect colleagues to produce standardised documentation for new and emerging technologies.
7. Acting as an escalation point and mentor for junior colleagues.
Skills & Experience
1. Extensive working knowledge of Microsoft's technology products at Solutions Engineer level, including Azure, Microsoft 365, Windows Server, and Active Directory.
2. Deep technical knowledge of Microsoft 365 services (Defender, Intune, SharePoint Online, Exchange Online) and EntraID.
3. Confidence with Network technologies - Routing, Switching, Wireless, and Firewalls. Experience with Cisco Meraki or Fortinet devices is advantageous.
4. Good experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording.
5. Ability to produce and maintain detailed technical documentation.
6. Stakeholder and project management skills, with the ability to communicate technical solutions to different audiences.
7. Solid understanding and application of security controls, policies, and technologies at endpoint, server, and network level.
8. Good communication skills, both written and oral.
Location
Office based - Kings Hill, West Malling, Kent
Benefits
* 25 days paid annual leave, increasing up to 5 years of service.
* Flexibility - flexible work hours, holiday entitlement, paid parental leave.
* Social Club - monthly social events such as axe-throwing, bowling, and golf.
* Funded Training and Development - technical courses, training, and exams.
* Refer-a-friend Bonus - rewards for introducing new team members.
More details can be found on our careers page.
About us
Virtuoso is an award-winning IT service provider supporting businesses globally since 2011. We focus on harnessing the power of the Microsoft Cloud, providing managed technology services that balance cloud platforms with traditional IT, from strategy and design to delivery and support, 24/7, 365 days a year.
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