Are you passionate about ensuring fair and efficient housing allocation? Join our team as a Housing Allocations Officer and help match people with suitable homes, making a positive impact on the lives of local residents. Key Responsibilities: Housing Applications: Process housing applications from individuals and families seeking council accommodation. Assess eligibility, prioritise based on need, and ensure that all applications are handled in line with council policies. Allocation of Properties: Match applicants to available housing in accordance with local housing policies and allocation schemes. Ensure that properties are allocated fairly and efficiently. Waitlist Management: Maintain and update housing waiting lists, ensuring accurate records are kept. Inform applicants of their status on the waiting list and manage expectations. Housing Needs Assessments: Conduct thorough assessments to determine the housing needs of applicants, considering factors such as family size, medical requirements, and financial circumstances. Support and Guidance: Provide guidance and support to applicants, explaining the allocation process, eligibility criteria, and the availability of different types of housing. Liaison with Housing Management: Work closely with Housing Officers, Estate Managers, and other departments to coordinate the allocation of properties and ensure that housing is delivered in a timely manner. Tenant Communication: Communicate with applicants and tenants regarding their application status, changes to policies, and any relevant updates. Respond to queries and resolve any concerns raised by applicants. Essential Qualifications & Skills: Experience: At least 2 years of experience in housing management, housing allocations, or a related role, preferably within local government or a housing association. Knowledge: Strong understanding of housing allocation policies, local government housing schemes, and housing law. Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex processes to applicants in a clear and supportive manner. Organisational Skills: Ability to manage multiple tasks and a large volume of applications while maintaining high standards of accuracy and attention to detail. Customer Service: Strong focus on customer service and the ability to handle sensitive and sometimes challenging conversations with applicants. IT Proficiency: Proficient in Microsoft Office and housing management software (e.g., Northgate, Capita). Desirable: Relevant Qualifications: A qualification in Housing, Property Management, or a related field (e.g., CIH Level 3 Certificate in Housing). What We Offer: Competitive salary and benefits package. Opportunities for career progression and professional development. A supportive and collaborative team environment. Flexible working arrangements and a healthy work-life balance. The opportunity to make a real difference in the lives of local residents