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This is a hands-on, in-office role based in our Melbourn office. Due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required.
The Group Systems Team is comprised of a variety of areas that support the wider firm, consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security, and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end-to-end support for our users and include the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure, and Digital Workspace teams.
About the Infrastructure Team
The Infrastructure Team is a point of escalation for our UK users, based in the Cambridge office. The team combines excellent problem-solving skills with high-quality customer service to resolve user issues as quickly and efficiently as possible, using established processes as well as independent investigation to identify, resolve, and document fixes in case of reoccurrence.
This is an interesting and varied role where you will be responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation, and operations, whilst ensuring that all environments are available, reliable, secure, and able to meet the demands placed upon them.
Qualifications
About You
* You'll have strong knowledge designing, building, maintaining, and supporting Azure cloud environments, including implementing Azure Virtual Desktop (AVD) (Essential).
* Excellent knowledge of M365 and O365, Exchange, virtual hosting including VMware Horizon and Hyper-V, SaaS Backup Platforms, and Group Policy.
* Excellent knowledge of network and infrastructure cloud systems including firewall management.
* Good troubleshooting skills and the ability to work under pressure to identify and fix IT security vulnerabilities, as well as implementing new IT technologies and services.
* Strong effective communication skills at all organisational levels and the ability to write clear documentation.
* Comfortable working independently or in a team, using your own initiative.
* Organisational skills to plan and maintain the infrastructure ensuring it remains current and available.
We know the skill gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application.
Additional Information
Life At PA encompasses our people's experience at PA. It's about how we enrich people's working lives by giving them access to unique people, growth opportunities, and purpose-led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive, we unleash the power of diversity – bringing ingenuity to life.
Find out more about Life at PA here.
We are dedicated to supporting the physical, emotional, social, and financial well-being of our people. Check out some of our extensive benefits:
* Health and lifestyle perks accompanying private healthcare for you and your family.
* 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
* Generous company pension scheme.
* Opportunity to get involved with community and charity-based initiatives.
* Annual performance-based bonus.
* PA share ownership.
* Tax efficient benefits (cycle to work, give as you earn).
We recruit, retain, reward, and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at recruitment [emailprotected].
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