Job summary
Do youwant to be part of an exciting team that bridge the gap between the communityand acute setting?
Do youwant to be able to further your knowledge and skills of the acute and communitysector?
Do youwant to be part of an innovative and forward thinking organisation?
If sothen our team is the team you have been looking for.
NottinghamCityCare are seeking an enthusiastic and dedicated Team Leader withsound knowledge and experience of working within a Healthcare setting to join our Reablement and Urgent Community Response (UCR)service working across Nottingham City. We are ashort-term intensive Rehabilitation and Urgent Community Response team. Ourmulti-disciplinary team (MDT) comprises of occupational therapists,physiotherapists, registered general and mental health nurses, a pharmacytechnician, assistant practitioners, rehabilitation support workers (RSWs) andadministrative support.
The aim ofthe MDT is to promote independence through rehabilitation and crisis managementwith citizens in their own home or within a short-term care setting to preventunnecessary hospital admissions and support timely hospital discharges. As TeamLeader, you would be working alongside the MDT and the Team Managers.
The roleincludes the delivery of efficient and effective services in line with local,national and professional agendas and the day to day management and supervisionof your RSW staff.
Main duties of the job
1. To ensure thedelivery of an efficient and effective service in line with local, national andprofessional agendas and governance.
2. Thepost holder will have day to day responsibility for the operational managementof the service under the supervision of the Team Manager.
3. You will be working closely with Occupational therapists, Physiotherapists and Nurses as well as GPs, District Nurses, and a range of Health and Social Care Professionals.
4. The post holder will be responsible forensuring the operational effectiveness and adherence to quality standards andkey performance indicators for all external contracts/ internal service levelagreements as well as marketing and ongoing development of the service.
5. Thepost holder will be responsible for performance managing team members in linewith service objectives and organisational policy.
6. Thepost holder will also lead on partnership initiatives with Health and SocialCare colleagues and third sector organisations.
7. The post holder is responsible for service delivery and the operational management of the Rehabilitation Support Workers (RSWs) within the service.
8. An understanding of Health and Social care provision and ability to work closely with partner organisations and other stakeholders is essential.
About us
We are a provider of NHS Community Health Services, CityCareexists to support the health and wellbeing of all local people, workingalongside other health and care partners to achieve this. We are a valuedriven, people business with a passion for excellence. Our vision and socialpurpose is to make a difference everyday to the health & wellbeing of ourcommunities and our values of kindness, respect, trust and honesty lie at theheart of everything we do, guiding how we work together with partners and eachother to consistently deliver high quality compassionate care. As a socialenterprise we aim to add social value by investing in the future of our localcommunities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusiveworkforce. We encourage applications from candidates who identify as disabled,LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they arecurrently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positiveabout employing people with disabilities. If you require your application in adifferent format please contact Human Resources on 0115 8839418. CityCare iscommitted to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
9. To ensure the delivery of an efficient and effective service in linewith local, national and professional agendas and governance.
10. Thepost holder will have day to day responsibility for the operational managementof the service under the supervision of the Team Manager.
11. The post holder will be responsible forensuring the operational effectiveness and adherence to quality standards andkey performance indicators for all external contracts/ internal service levelagreements as well as marketing and ongoing development of the service.
12. The post holder will be responsible forperformance managing team members in line with service objectives and organisational policy.
13. The post holder will also lead on partnershipinitiatives with Health and Social Care colleagues and third sectororganisations.
Dimensions
14. The post holder will be responsible forperformance managing team members against the service objectives.
15. The post holder will be responsible for dayto day service delivery.
16. The post holder will also lead on partnershipinitiatives with local councils and other third party organisations.
Key Responsibilities
17. To work alongside the team manager and key stakeholders to plan, develop andimplement an effective service to support the organisational development ofintegrated care.
18. To have day to day responsibilityfor the safe, effective and efficient delivery of the service and ensure keystakeholders are kept informed of any issues, problems or concerns in orderthat these may be addressed as a priority.
19. Take responsibility for theoverall day to day management of the staff within the At Home Support team ensuring the organisation,allocation and supervision of work.
20. Recruit new team members asrequired in line with CityCare recruitment and selection procedures.
21. Responsible for ensuring allessential training is completed by staff.
22. Ensure provision of high qualityeffective training for the staff.
23. Responsible for ensuring allappraisals are carried out and objectives set for the service.
24. Effective resource deployment andefficiency of service to achieve economies of scale and rota management.
25. Continuously working to positivelysupport team members to develop and sustain effective performance.
26. Ensure that all staff rotasprovide the capacity and capability to deliver the service to satisfyrequirements.
27. Maintain strict confidentiality inrelation to all issues concerned within the service ensuring staff are aware oftheir obligations under the FOI, Information Governance and Data Protection Act.
28. Toemploy communication skills to negotiate on sensitive and contentious issuesregarding future service delivery, service provision and ways of working, withsensitivity and diplomacy.
29. Deal with matters raised under thecomplaints procedure / protocol and using the procedure / protocol whenanswering queries.
30. To ensure that effective businesscontingency plans are in place to meet unexpected increases in demand /emergency situations.
31. To help maintain good budgetary control and identify anyrelevant risk to the service.
32. Together with the Team manager andother stakeholders, review contract deliverables and ensure that the highestquality service is delivered.
33. Tocollate, analyse and provide complex information and/or data to support serviceimprovement or disseminate to stakeholders, adapting communication styles tosuit the target audience. This information may be drawn from existing data ormay require surveys / audits to be developed and carried out.
34. Toensure any new policies, systems and processes are in line with national bestpractice and adhered to ensuring information is cascaded appropriately tosupport knowledge building and service development.
35. Influence,persuade and negotiate with managers in developing policies, procedures,systems and practices in relation to the service.
36. Attend meetings with internalstakeholders to ensure engagement, working with locality managers and teammanagers across all CityCare services.
37. Ensureengagement and liaison with all stakeholders is established and maintained tosupport service delivery and to ensure that the service continues to meet theneeds of our customers.
38. Supportthe development of information, publicity, awareness raising and marketingstrategies across key stakeholders, including the public and citizens / carers,and partner agencies.
39. Representthe urgent care service at meetings as appropriate and take responsibility forensuring that decisions, tasks and actions are cascaded / implemented asappropriate within the service.
40. Effectivelyuse a range of IT applications to support the operational management of theservice, such as reports, spreadsheets and other documents.
41. Identifyown training through Personal Development Plan (PDP) process with the TeamManager and maintain own knowledge base through reading, attendance at in-houseand external courses as required.
42. Toeffectively manage incidents, health and safety and complaints in line withCityCare policies and procedures.
43. To undertake any additionalduties as appropriate and delegated by the manager.
Person Specification
Qualifications
Essential
44. Relevant Degree OR equivalent level of training OR experience in Health and Social Care
45. ECDL or equivalent level of IT training and / or experience
Desirable
46. Post graduate education MBA
Knowledge and skills
Essential
47. Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
48. Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
49. Knowledge and understanding of information governance and management of data
50. Ability to collate information, progress actions and undertake performance monitoring and reporting as required
51. Analytical skills and the ability to interpret complex data, information and research findings
52. Excellent organisational skills using systematic, thorough and logical approaches
53. Ability to manage multiple and competing demands, work autonomously, and deliver on agreed objectives and targets accurately within tight deadlines
54. Ability to effectively manage staff, providing support, guidance and mentoring
55. Strong negotiation and influencing skills
56. Ability to manage change effectively
57. Strong delegation skills
58. Ability to use initiative
Special requirements
Essential
59. Ability to be flexible over hours worked within contracted hours to meet the needs of the service
60. The ability to travel between locations
Desirable
61. Full driving licence (access to a vehicle with business insurance in order to meet requirements for reimbursement of expenses)
Experience
Essential
62. Experience of working in a health or social care setting
63. Experience of engaging peers and managers through strong communication and negotiation skills
64. Experience of, and ability to use, a range of IT packages
65. Experience of managing staff
66. Experience of multi-agency working
67. Information management
68. Audit/Standard setting
69. Performance management
70. Successful conflict resolution
71. Risk assessment and management
Desirable
72. Leadership/people management experience
73. Practical experience of project management
74. Knowledge of using SystmOne
75. Health Community experience