Main area: 317 Breast Screening Unit - RVI
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Normal working days are Monday to Friday 8am - 5pm, 40 minute lunch break; you will have one set day off per fortnight.)
Job ref: 317-2025-01-06-DR
Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Victoria Infirmary
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 13/01/2025 23:59
Interview date: 28/01/2025
Job overview
This role is very fast-paced with a wide variety of different tasks on a daily basis. This involves a lot of phone calls and general administration duties and also face-to-face patient contact as a receptionist where there can be numerous different clinics running at one time. You will need to organise and prioritise workload effectively in conjunction with other team members.
The Newcastle Breast Screening Service currently provides breast cancer screening by mammography once every 3 years for a catchment population of approximately 150,000 women between the ages of 50 and 70 who are resident in Northumberland, Newcastle, North Tyneside and Derwentside.
The service is part of the National Breast Screening Programme, which utilises a complex, computerised call/recall system operated in conjunction with systems situated in the relevant PCTs, Care Trusts, and Tyne and Wear Contractor Services Agency. The service utilises 3 mobile screening units covering 18 sites throughout the catchment area, and one static unit.
Main duties of the job
* Operate the National Breast Screening System efficiently on a daily basis.
* Making and changing appointments over the telephone.
* Accurately entering complex clinical and pathological information.
* Monitor the efficient running of the service on a daily basis by co-ordinating and prioritising clerical duties.
* Ensure that the team works to the departmental Quality Management protocols and maintains the National Quality Assurance standards.
* Provide a pleasant, welcoming and efficient reception service at both screening and assessment clinics, recognising the need for tact and empathy when dealing with difficult situations involving distressed or anxious clients/patients and relatives.
Person specification
Qualifications & Education
* NVQ Level 3 or equivalent or equivalent level experience
* Educated to GCSE standard or equivalent
Knowledge & Experience
* In-depth knowledge of the National Breast Screening Service (NBSS)
* Experience of working as part of a multidisciplinary team in a health care environment.
* Good knowledge of Data Protection procedures.
Skills & Abilities
* Excellent keyboard skills.
* Excellent communication and interpersonal skills appropriate to dealing with all levels of staff and the public.
* Ability to work under pressure and maintain concentration whilst dealing with constant interruptions.
* Team Leader skills such as teaching and motivational skills to support junior staff.
* Ability to cope with the flexible demands of the post.
* Good organisational skills.
* Adaptable and willing to learn.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
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