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Customer Relations Manager - Waterfield House - Hadleigh, Ipswich, Hadleigh
Client:
Runwood Homes
Location:
Hadleigh, Ipswich
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
119281fab1d3
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
About the role:
We currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.
The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and that seamless move-ins are achieved on the scheduled date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and its geography. You will lead key marketing events within the home, promote these across social and local media, and create community engagement through local schools, businesses, charities, and other organisations.
Benefits of working with Runwood Homes:
* 28 – 33 days Paid Holiday
* Weekly Pay
* Pension Scheme
* Welcome Handshake Payment
* Blue Light Card and other discounts on travel, restaurants, days out, and leisure
* Employee Assistance Scheme available to immediate family members
* Comprehensive induction and ongoing, paid training
* Free DBS Check and uniform
* Funding and support for NVQ Level 1 and 2 in Health and Social Care
* Opportunities for career progression within the company
* Free on-site parking
* Employee of the Month awards
About you:
We seek a skilled Customer Relations Manager with a strong background in sales and business development, preferably within the care industry. The ideal candidate will excel in establishing and nurturing relationships with residents, their families, and the local community. Dedication to exceptional service, strong communication skills, and a collaborative spirit are essential qualities for this role.
About Runwood Homes:
Established in 1987, Runwood Homes is a leading provider of residential, dementia, and nursing care services, with over 58 homes across the UK. We are committed to delivering personalised care and continuously investing in our staff's professional development through comprehensive training programs. Our focus on innovation and excellence in care, especially for individuals living with dementia, drives us to set industry standards and push boundaries in care quality.
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