National Sales Office Manager
Location: Isleworth
Working Schedule: Monday – Friday 37.5 hours
Salary: £44,000 + Bonus
Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With Service Centres across the country, the company are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.
The Benefits
1. 33 days holiday (including bank holidays), with an option of buying up to 5 days extra per year
2. Company sick pay
3. Bunzl Save as you Earn Sharesave Scheme
4. Enhanced Maternity and Paternity pay
5. Comprehensive Learning and Development
6. Bunzl Personal Pension Plan
7. Personal benefits for Theme park discounts, Cycle to work scheme, Cinema discounts etc.
The Role
1. Leadership
o Leadership of a team of Customer service executives and responsibility for the national portfolio of customers.
o Lives the Bunzl Greenham values and seeks to promote the expression of those values in others.
o Provides support, development and coaching for relevant individuals.
o Familiar with coaching methodologies and comfortable coaching through demonstrating and leading from the front.
o Actively promotes the Bunzl Health, Safety & Environment ethos among own team.
o Demonstrates an ability to delegate and recognises and demonstrates the importance of giving time to others.
2. Customer Focused
o All customer orders to be processed accurately aligned to FTIF & Customer Experience objectives.
o Demonstrates a desire to understand customer needs and listen to what they are saying.
o Manages customer’s national contractual requirements, requests and concerns quickly and efficiently.
o Nurtures good customer relationships and capitalises on commercial opportunities while recognising the line between profitable and non-profitable customer service.
o Achieves company service excellence KPI's.
3. Sales Development
o Develop and implement a sales plan that is focused on achieving the National Sales team objectives.
o Support Account Managers with administration duties i.e. quotations, orders & samples.
o Understanding each customers' requirements & needs, ensuring all data systems are kept up to date aligned to individual customer.
o Promote digital trading to all customers and arrange required demos and access rights.
o Manage, support and coach sales staff.
o Ensure that all staff are kept informed of relevant information on sales, promotional and distribution initiatives to ensure market maximisation.
o Commercial responsibility for customer discount off contract delivering optimum return on all investments.
4. Collaboration
o Seeks out specialist input from others when there is a specific knowledge gap.
o Offers support to others.
o Demonstrates an ability to win through collaboration e.g. solicits and shares ideas, views, and resources with positive and tangible results.
5. High Performance
o Sets high expectations for self and the team. Communicates the benefits to all and motivates.
o Seeks out and delivers challenges beyond the routine demands of the job.
o Takes responsibility for developing own ability and ensures the team benefit from relevant, and existing capability development initiatives. Coaches people to improve their skills.
o Is open to change, adapts well and collaborates in its implementation.
6. Customer Experience
o Ensure all staff focus on the customer and find ways to meet customer needs converting business strategy into practical day to day activities.
o Instil a customer service ethic throughout the business.
o Ensure customer service level meets company objectives, through measuring and taking corrective action where necessary.
7. Communication
o Listens to others, seeks to understand different perspectives, and shows respect for views different from own.
o Expresses clearly, adapting language and communication style to take into account the audience, and the nature of the information.
o Tailors influencing style effectively to the situation. Presents written information in a clear manner.
8. Finance
o Develop sales and marketing plans to achieve budget.
o Provide regular and ad hoc sales reports as requested.
9. Strategy and Planning
o Recognises the need for a vision and establishes short-term goals for the business.
o Understands the vision and is able to develop it into a clear, workable strategy to be delivered by the team.
o Plans team projects, works effectively identifying goals, timelines, milestones, and resources needed.
o Ensures team members ‘buy-in’ to the plan and contribute to its development where appropriate.
10. Management
o Recruit, induct, train, and retain staff of the required number and calibre.
o Continuously assess staff against identified performance criteria.
o Identify and address issues of performance and conduct within the business and deal with these by applying Bunzl HR policies.
o Ensure all training requirements are met and regularly reviewed and development plans identified where appropriate.
o Ability to develop/apply KPI’s to measure and improve operational and sales performance.
11. Compliance - Health & Safety, Environmental & QMS
o Ensure all Customer Service team members are fully compliant in all areas of Health & Safety.
o Operate department within all companies QMS guidance.
o Follow identified safe working practices.
Qualifications, Experience & Skills
* Demonstrates effective team leadership & management.
* Demonstrates successful sales experience.
* Agile thinking.
* Pace and urgency.
* Diligent.
* Customer experience strategy.
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
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